Summary
Overview
Work History
Education
Skills
Certification
Timeline
OperationsManager

Marissa Lobins

Radford,VA

Summary

Dynamic professional with extensive experience at FedEx Ground, excelling in new hire training and coaching. Proven track record in enhancing productivity through effective feedback delivery and critical thinking. Skilled in inventory management and planning, fostering a culture of accountability and performance improvement among team members.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Trainer

FedEx:Ground
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Aided in locating misloads and missing scans to facilitate coaching for new hires.
  • Supported management by arranging equipment and work areas for optimal startup.

Operations Manager

FedEx:Ground
11.2023 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Leading the safety committee and scheduling meetings to go over monthly performance and goals to maintain a safe workplace environment.
  • Monitored inventory levels and submitted repair requests for malfunctioning equipment.
  • Conducted monthly inspections of building equipment to ensure everything is functioning and compliant with regulations.

Package Handler

FedEx:Ground
04.2021 - 11.2022
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Contributed to increased productivity by working effectively in high-pressure situations.
  • Collaborated with other package handlers to provide assistance when needed to ensure all areas were maintained.
  • Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Provided training support for new hires, sharing knowledge of best practices in package handling procedures.

Back Waiter

Boars Head Inn
10.2019 - 03.2020
  • Supported needs of 5 - person wait staff who attended to specific needs of countless customers daily for The Old Mill Room restaurant with social relevancy and intentionality.
  • Collaborated with servers to ensure accurate order delivery, minimizing errors and enhancing guest satisfaction.
  • Handled difficult situations gracefully, calmly resolving any issues that arose during service hours.
  • Reduced wait times for guests by quickly delivering food orders from the kitchen to the dining area.
  • Ensured a pleasant dining experience with diligent table maintenance, including water refills, bread basket replenishment, and removal of used plates.
  • Efficiently managed multiple tasks simultaneously, ensuring timely completion of each responsibility and maintaining a high level of service quality.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Inspected dishes and utensils for cleanliness. Set up next shifts dinning room with clean dishes and utensils for an efficient start.

Floor Associate

DSW Shoe Warehouse
07.2019 - 10.2019
  • Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
  • Enhanced operational efficiency by organizing shelves, racks, and other display areas for easy access and navigation by customers.
  • Maintained store cleanliness, ensuring a welcoming environment for customers and improving overall shopping experience.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Assisted in inventory management, accurately tracking stock levels and aiding in restocking efforts for seamless replenishment of merchandise.

Education

GED - General Studies

Louisa County High School
Louisa, VA
08.2017

Skills

  • New hire training
  • Planning and coordination
  • Public speaking
  • Creative problem solving
  • Group and individual instruction
  • First aid
  • Feedback delivery
  • Attention to detail
  • Coaching and development
  • Critical thinking
  • Clear communication
  • Documentation and recordkeeping
  • Microsoft office
  • Inventory management

Certification

Switcher certified

Tugger certified

Timeline

Operations Manager

FedEx:Ground
11.2023 - Current

Package Handler

FedEx:Ground
04.2021 - 11.2022

Back Waiter

Boars Head Inn
10.2019 - 03.2020

Floor Associate

DSW Shoe Warehouse
07.2019 - 10.2019

Trainer

FedEx:Ground

GED - General Studies

Louisa County High School

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