Summary
Overview
Work History
Education
Timeline
SalesAssociate

Linda Hayes

Ahoskie,NC

Summary

Reliable Job Title enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.

Overview

13
13
years of professional experience

Work History

Personal Care Assistant

HealthCare Professionals
10.2021 - Current
  • Assisted clients with daily living activities for increased comfort and quality of life.
  • Maintained a safe and clean environment for clients, reducing health risks and promoting overall wellbeing.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Collaborated with healthcare professionals to provide comprehensive care, addressing both physical and emotional needs.
  • Provided timely assistance with personal hygiene tasks for improved self-esteem and dignity preservation.
  • Assisted disabled clients to support independence and well-being.
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Improved client satisfaction by providing personalized care and attention to their specific needs.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Implemented individualized care plans, ensuring each client received the appropriate level of support.
  • Developed strong relationships with clients and families, resulting in trust and effective communication.
  • Proactively addressed potential safety hazards in clients'' homes by identifying risks and implementing preventive measures.
  • Expertly managed emergency situations that arose during care provision, remaining calm under pressure while executing necessary protocols.
  • Supported clients'' mental wellness through compassionate listening, empathetic responses, and encouragement during difficult times.
  • Maintained clean, safe, and well-organized patient environment.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted patients with self-administered medications.
  • Documented observations on client behavior patterns regularly to track progress over time or identify potential areas requiring intervention.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Recorded status and duties completed in logbooks for management.
  • Assisted with daily living activities, running errands, and household chores.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Handled incoming mail, bills and invoices and completed appropriate actions.

Peer Support Specialist

Recovery Innovations International Company
07.2021 - 05.2022
  • Served as a role model for clients, sharing personal experiences of recovery and resilience.
  • Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
  • Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
  • Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
  • Enhanced client recovery by providing emotional support and practical guidance.
  • Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.
  • Empowered clients by teaching effective problem-solving skills that they can apply in real-life situations.
  • Maintained accurate documentation of client interactions, supporting case management efforts.
  • Advocated on behalf of clients to ensure access to appropriate resources and services within the community.
  • Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
  • Promoted a strengths-based approach for clients through active listening and empathy.
  • Utilized motivational interviewing techniques to encourage clients to engage in healthy behaviors.
  • Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
  • Provided crisis intervention services when necessary, utilizing de-escalation techniques to maintain safety for all involved parties.
  • Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans.
  • Facilitated peer support groups, creating a safe space for open discussion and shared experiences.
  • Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
  • Increased awareness of and supported participation in self-help and advocacy organizations.
  • Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
  • Increased community awareness about mental health issues by participating in outreach events such as mental health fairs or informational presentations.
  • Reduced feelings of isolation among clients by connecting them with peer support networks.
  • Encouraged client participation in therapeutic activities, promoting mental and emotional well-being.
  • Provided crisis intervention services, significantly reducing emergency incidents among clients.
  • Enhanced client self-reliance by developing and implementing personalized recovery plans.
  • Increased awareness of mental health resources in community through outreach efforts.
  • Conducted workshops on coping strategies, equipping clients with tools for managing stress and anxiety.
  • Served as role model for recovery, inspiring clients with personal success stories and resilience.
  • Supported clients in setting and achieving personal goals, leading to improved life satisfaction.
  • Monitored and reported on client progress, providing valuable feedback for continuous program improvement.
  • Facilitated peer support groups, creating safe environment for sharing and growth.
  • Documented client interactions and outcomes, maintaining accurate and confidential records.
  • Boosted client confidence and social skills by organizing community integration activities.
  • Contributed to positive organizational culture by embodying recovery principles in daily interactions.
  • Supported individuals dealing with mental health and emotional issues.
  • Listened to clients' concerns and provided encouragement and support.
  • Educated clients on dangers of substance abuse and prevention techniques.
  • Collaborated with other professionals to coordinate comprehensive care for clients.
  • Provided education on mental health topics and resources to clients.
  • Determined clients' risk of self-harm or other dangerous behaviors.
  • Assisted clients in exploring feelings and understanding behaviors.
  • Adapted counseling techniques to best suit individual needs of each client.
  • Designed safe and supportive environment for clients to discuss issues.
  • Developed treatment plans to help clients build self-confidence and resilience.
  • Facilitated group counseling sessions to support and encourage client growth.
  • Assessed clients' needs to provide appropriate therapeutic interventions.

Crisis Intervention Specialist

FEMA
07.2011 - 05.2013
  • Provided emotional support to clients, enabling them to better cope with challenging situations.
  • Supported families in understanding their loved ones'' needs during times of crisis, promoting better engagement in the healing process.
  • Maintained accurate records and documentation in compliance with regulatory requirements, ensuring seamless service delivery.
  • Developed strong rapport with clients, establishing trust and fostering open communication channels.
  • Mentored new team members on best practices within the field of crisis intervention, enhancing their skills and knowledge base.
  • Collaborated with multidisciplinary teams to ensure comprehensive support for clients during crisis situations.
  • Reduced crisis response time by implementing streamlined communication protocols between team members.
  • Continuously updated personal knowledge of industry trends and best practices by attending professional development events, conferences, and workshops.
  • Prevented potential crises by proactively identifying triggers and risk factors in clients'' lives.
  • Served as a liaison between clients and other service providers, coordinating care plans efficiently.
  • Increased client satisfaction with thorough assessments and tailored intervention plans.
  • Established partnerships with local organizations that resulted in increased referral networks for clients requiring additional support services.
  • Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
  • Documented risk to each client and context of concerns.
  • Evaluated risk to client or others by gathering information and conducting assessments.
  • Conversed with individuals in crisis which called or texted hotline for assistance.
  • Offered supportive counseling and crisis intervention to individuals in crisis.
  • Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
  • Interviewed clients, reviewed records and conducted assessments to evaluate mental or physical condition of clients or patients.
  • Developed and implemented treatment plans and modified according to presentation.
  • Maintained client records to document assessment, treatment plans and progress.

Education

CDL - Driving Tractor Trailers in Any Situation

Paducka,Kentucky Truckdriving School
Paducah, KY
03.1987

Associate Of Applied Science - Personal Development

Halifax Community College
Weldon, NC
05.1981

Timeline

Personal Care Assistant

HealthCare Professionals
10.2021 - Current

Peer Support Specialist

Recovery Innovations International Company
07.2021 - 05.2022

Crisis Intervention Specialist

FEMA
07.2011 - 05.2013

CDL - Driving Tractor Trailers in Any Situation

Paducka,Kentucky Truckdriving School

Associate Of Applied Science - Personal Development

Halifax Community College

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