Summary
Overview
Work History
Education
Skills
References
Timeline
Receptionist

Linda Henderson

Tampa,FL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

17
17
years of professional experience

Work History

Fine Dining Customer Specialist

J W Marriott
04.2023 - Current
  • Deliver exceptional customer service
  • Build memorable experiences
  • Serve guests via white table service
  • Gathered and documented guest details.
  • FORBES Rated

Licensed Florida Realtor

Keller Williams Realty
01.2014 - 06.2022
  • Assisted amazing people with purchasing their dream homes
  • Negotiations and closing.
  • Passion for results
  • Created memorable experiences

Airline Customer Service Specialist

Frontier Airlines
09.2021 - 03.2022
  • Ability to create a superior customer experience
  • Experienced in sales, ticket sales, gate agent, line Q, and training
  • Trained in SIDA badge and Department of Transportation regulations.
  • Maintained composure while addressing needs of domestic and international clients.

Hotel Server / Banquets

Sheraton / Westin Hotel
06.2017 - 10.2021
  • Delivered exceptional customer service
  • Built memorable experiences
  • Served guests at dining events, banquets, and functions.

Airline Customer Care Agent

Delta Global Services – TPA / BTV
05.2008 - 08.2016
  • Ability to create superior customer experience
  • Exceptional listening and communication skills
  • Ability to handle any situation professional

Education

Master of Arts - Counseling Psychology

Johnson State College
Johnson, VT

Bachelor of Arts - Business Administration and Business Management

Hillsborough Community College
Tampa, FL

Skills

  • Exceptional Customer service
  • Collaborative Teamwork
  • Problem solveing
  • POS
  • Microsoft Office Suite
  • Brand Ambassador
  • Organizational skills
  • Time management
  • Effective communication
  • Active listening
  • Crisis de-escalation
  • Strong teamwork

References

References available upon request.

Timeline

Fine Dining Customer Specialist

J W Marriott
04.2023 - Current

Airline Customer Service Specialist

Frontier Airlines
09.2021 - 03.2022

Hotel Server / Banquets

Sheraton / Westin Hotel
06.2017 - 10.2021

Licensed Florida Realtor

Keller Williams Realty
01.2014 - 06.2022

Airline Customer Care Agent

Delta Global Services – TPA / BTV
05.2008 - 08.2016

Master of Arts - Counseling Psychology

Johnson State College

Bachelor of Arts - Business Administration and Business Management

Hillsborough Community College

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Linda Henderson