Daniel Emmert
Tampa,FL
Summary
Customer Service Supervisor An experienced Customer Service Supervisor with experience maintaining sales and labor spreadsheets, eager to learn a new trade and broaden skill set. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
Retail and Distribution Salesperson
St Germain's Glass
Duluth, Minnesota
08.2022 - 07.2025
- Managed drop offs and pick ups for retail customer
- Identified appropriate products to meet customer needs
- Took orders from retail and distribution customers via phone and email
- Entered orders accurately via order entry program Sage 100
- Worked with vendors and shipping team to ensure customers receive their orders in a timely manner
- Successfully transferred to a remote position within the company to fulfill online orders remotely.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Contact: Tim Soller 218-628-0221
Supervisor
Adventure Zone, Grandma's Inc, Family Entertainment Center
Duluth, Minnesota
06.2013 - 05.2022
- Supervised a team of 4-10 employees per shift
- Ensured the business ran smoothly by performing basic maintenance on equipment
- Prepared bank deposits and accurate summaries of sales data
- Maintained a labor and sales spreadsheet reviewed weekly by the corporate office
- Contact : -Teresa Boder, General Manager 218-740-4000
- Person in Charge
Grocery Store
SuperOne Foods
Duluth , MN
12.2007 - 03.2013
- Supervised a team of 6-10 employees per shift
- Ensured the shelves stayed stocked and that the store was properly cleaned and maintained
- Handled refunds and exchanges as per the store policy
- Handled Customer complaints and a prompt and polite manner
- Helped with taking inventory on a quarterly basis
- Contact : -John Rackliffe, General Manager 218-525-5969
Education
High School Diploma -
Duluth East High School
Duluth, MN 09.2004 - 06.2008
Skills
Spreadsheets Time Management Self-Motivated
Flexibility 60 WPM Computer Proficiency
Achievements/Tasks
Account management
Customer care
Problem solving strength
Timeline
Retail and Distribution Salesperson
St Germain's Glass
08.2022 - 07.2025
Supervisor
Adventure Zone, Grandma's Inc, Family Entertainment Center
06.2013 - 05.2022
Grocery Store
SuperOne Foods
12.2007 - 03.2013
High School Diploma -
Duluth East High School
09.2004 - 06.2008
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