Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Linda Higgins

Linda Higgins

Seminole,FL

Summary

With a extensive background in an office environment, I am a seasoned collaborator experienced in meeting objectives, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.

To seek and maintain part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

25
25
years of professional experience

Work History

Business Analyst

  • Analyzed key aspects of business to evaluate factors driving results and summarized into Excel for presentation to leadership team
  • Detail oriented, focused on achieving goals, and self-directed
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement

Sales Support Business Analyst

ValPak Direct Marketing - VP Holdings
10.2008 - 06.2023
  • Gathered, organized and analyzed data, resolved discrepancies and modeled information
  • Applied sales forecasting techniques and strategic planning to verify sales and profitability of products, lines and services
  • Subject matter expert (SME) on the SAP/CRM system, along with the aptitude to spot trends in date and figure out how complex systems work.

Sales support systems manager

Valpak Direct Marketing - VP Holdings
01.2001 - 10.2008
  • Managed 15 Client Services team members in 4 states, as well as one in Canada
  • Attended numerous sales training events to consistently increase product knowledge
  • In addition, prepared weekly sales revenue summaries to company leadership.

Sales Support Supervisor

VALPAK DIRECT Marketing - VP Holdings
01.1998 - 01.2001
  • Supervised Client Services team and office receptionist in a consultative manner providing support and education with new initiatives.

Education

Bachelors of Science - Business Management

University of South Florida
Tampa, FL

Associate of Arts and Sciences (A.A.S - Business Administration and Management

St. Petersburg College
St Petersburg, FL

Skills

  • Creative, problem solver
  • Detailed oriented, follows plan to keep track of things and follows up to assure completion
  • Innovative and self motivate
  • Proficient in Microsoft suite of products, Excel, Word, Pivot Tables
  • Self Directed
  • Collaborative
  • Interested in team welfare

Timeline

Sales Support Business Analyst

ValPak Direct Marketing - VP Holdings
10.2008 - 06.2023

Sales support systems manager

Valpak Direct Marketing - VP Holdings
01.2001 - 10.2008

Sales Support Supervisor

VALPAK DIRECT Marketing - VP Holdings
01.1998 - 01.2001

Business Analyst

Bachelors of Science - Business Management

University of South Florida

Associate of Arts and Sciences (A.A.S - Business Administration and Management

St. Petersburg College
Linda Higgins