Linda Ho
Euless,TX
Summary
Customer-centric professional with a passion for delivering exceptional client experiences within the beauty and health wellness industry. Proven track record of elevating customer satisfaction, fostering client loyalty, and driving revenue growth through personalized service and effective team leadership. Experienced with engaging social media content that resonates with diverse audiences. Utilizes strategic planning and creative thinking to drive brand awareness and engagement. Knowledge of social media trends and effective communication techniques to maintain strong online presence.
Overview
7
7
years of professional experience
Work History
Client Experience Lead / Host
Heyday
01.2023 - 01.2025
- Oversaw all aspects of client interactions, ensuring seamless and memorable experiences from booking to post-treatment follow-up
- Collaborated with teamwork to streamline processes and optimize service delivery, resulting in increased efficiency and client satisfaction
- Monitored client feedback and conducted regular performance evaluations to identify areas for improvement and address any issues proactively.
- Oversaw the resolution of complex client issues, earning a reputation for going above and beyond to ensure satisfaction.
- Built strong internal partnerships with sales, marketing, operations, and other departments to align on best practices for enhancing the overall client experience.
Social Media Content Coordinator
It'll Do
01.2021 - Current
- Monitored social media channels for trends and conversations related to entertainment, actively engaging with followers and fostering a sense of community
- Analyzed social media metrics and campaign performance data to assess effectiveness, identify areas for improvement, and make data-driven recommendations for future ads and bookings
- Scheduled regular postings using social media management tools, ensuring a steady stream of fresh content for followers'' consumption.
- Enhanced company's visibility through the curation of visually appealing graphics and images for social media channels.
Appointment Setter
Gem Spa
04.2018 - 05.2020
- Set appointments with potential customers.
- Enhanced customer relationships through timely and professional follow-ups with beauty clients.
- Provided potential customers with information about upcoming availability at the spa and events to acquire interest in scheduling appointment.
- Answered phone calls and answered questions from potential customers.
Education
Diploma -
CROWLEY HIGH SCHOOL
Crowley, TX01.2018
Skills
- Client Experience Leadership
- Social Media Content Management
- Strategic Planning
- Positive Professionalism
- Problem-Solving
- Strong Communication
Awards
- Promoted from Host to Client Experience Lead, 08/23, Heyday
- Employee of the Month, 01/24, Heyday
Timeline
Client Experience Lead / Host
Heyday
01.2023 - 01.2025
Social Media Content Coordinator
It'll Do
01.2021 - Current
Appointment Setter
Gem Spa
04.2018 - 05.2020
Diploma -
CROWLEY HIGH SCHOOL
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