Linda Hood
El Dorado,KS
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Mid continent Communications
01.2023 - 10.2024
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
CCR Technical Support Rep
Cox Communications Inc.
09.2021 - 01.2023
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Guide callers through troubleshooting, navigating the company site or using the products or services
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Collaborate with other call center professionals to improve customer service
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Stocker Associate
Walmart
10.2019 - 10.2021
- Entails binning and picking merchandise with the utilization of inventory management system, completing bin audits, working inventory exceptions, and correcting shelf capacities
- Responsibility of maintaining the presentation and/or display of merchandise by stocking and rotating merchandise, removing damaged and/or expired goods, and setting up, cleaning, and organizing product displays
- Greeted customers and directed to requested products.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Duties also involve labeling and pricing merchandise appropriately and making sure that fragile and high-shrink merchandise are secured
- CAP team associate refers to one whose profession is to provide customer service when required by ensuring that the customer is acknowledged; identifying customer needs, helping customers with purchasing decisions, locating merchandise, resolving customer issues, and maintaining a safe shopping environment
- CAP team associate is responsible for receiving and stocking merchandise throughout the Walmart facility and also ensures that the backroom is well-maintained and organized
Medical Assistant
El Dorado Clinic
10.2016 - 10.2017
- May be required to draw and collect blood samples from patients and prepare specimens for laboratory analysis
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Prepare treatment rooms for examination of patients
- Answer telephones, screen callers, relay messages and greet visitors
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collected and documented patient medical information such as blood pressure and weight.
Medical Assistant
El Dorado Pediatrics Clinic
11.2015 - 10.2016
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Para Educator
USD 490/ Special Education
09.2008 - 04.2013
- Collaborated with instructors to develop engaging lesson plans.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted teachers in managing classrooms effectively by maintaining clear expectations, enforcing rules consistently, and reinforcing positive behavior choices.
- Supported teachers in managing diverse classroom populations by providing targeted interventions for students who required additional assistance or modifications.
- Assisted students in achieving academic goals by providing one-on-one tutoring and small group instruction in various subjects.
Education
College Degree - Medical Assistant
Vatterott College
Wichita, KS01.2014
High school diploma - General Studies
Hays High School
Hays, KS05.1986
Skills
- Customer Service
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Call center experience
- Payment Processing
- Customer Education
- Retail store support
- Medical terminology knowledge
- Scheduling
- Product Knowledge
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Customer service, Proficient, 08/01/22
- Medical terminology, Proficient, 11/01/21
- Bookkeeping, Completed, 10/01/21
- Nursing assistant skills, Proficient, 08/01/22
- Customer focus & orientation, Proficient, 10/01/21
- Administrative assistant/receptionist, Completed, 08/01/22
- Medical receptionist skills, Proficient, 08/01/22
- Filing & organization, Proficient, 10/01/21
- Sales skills, Proficient, 10/01/21
- Work style: Reliability, Proficient, 10/01/21
Timeline
Customer Service Representative
Mid continent Communications
01.2023 - 10.2024
CCR Technical Support Rep
Cox Communications Inc.
09.2021 - 01.2023
Stocker Associate
Walmart
10.2019 - 10.2021
Medical Assistant
El Dorado Clinic
10.2016 - 10.2017
Medical Assistant
El Dorado Pediatrics Clinic
11.2015 - 10.2016
Para Educator
USD 490/ Special Education
09.2008 - 04.2013
High school diploma - General Studies
Hays High School
College Degree - Medical Assistant
Vatterott College
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