Siebel CRM, beginning Sales Force
Hi, I’m
Linda Hoos
Inside Sales Rep & Customer Service
Schaumburg,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
years of professional experience
Work History
Omron Electronic Components LLC Hoffman Estates, IL
Inside Sales Technical Rep
04.2006 - 04.2024
Job overview
- Prepared reports detailing daily activities or specific customer requests.
- Implemented strategies designed to improve customer satisfaction levels.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided accurate information about products and services to customers.
- Developed positive relationships with customers through friendly interactions.
- Conducted regular follow-up calls with customers after resolving their issues.
- Identified opportunities for upselling additional products or services based on customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries via phone, email, and chat.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
Omron Electronic Components LLCHoffman Estates , IL
Customer Service Representative
04.2004 - 04.2006
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
Education
Andrews University
Bachelor of Science from Education, Science
Harper Junior CollegePalatine, IL
Associate of Science from General
Skills
- Remote Office Availability
- Active Listening
- Self-Directed
- Verbal Communication
- Research
- Data Management
- Microsoft Office
- Collaboration
- Multitasking
- Microsoft Word
- Professional and mature
- Data transcription
- Meticulous attention to detail
- Document processing
- Verifying data accuracy
- Document Preparation
- Data accuracy
- Collecting information
- Sales Process
- Cost Estimates
- Enterprise Software Implementation
- Data Analysis
- Help Desk Support
- Document Maintenance
- Price Negotiation
- Performance Analysis
- Special Events
- Client Relationship-Building
- Selling Skills
- Billing Procedures
- Special Orders
- Solutions-Focused Sales
- Sales Territory
- Professional Relationships
- Internal Communications
Affiliations
- Volunteer yearly for the annual Chicago Heart Walk
Work Preference
Work Type
Part TimeWork Location
RemoteImportant To Me
Work-life balanceFlexible work hoursWork from home optionAccomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Resolved product issue through consumer testing.
Software
Interests
Hiking, Animals, Gardens, Travel
Animal Lover, Gardening, Hiking
I currently have two dogs, one older and one younger currently in training. I enjoy planting flowers around my home and also going to the Botanical Gardens. Love to take walks on trails in different areas. Also like to travel when I can.
Timeline
Inside Sales Technical Rep
Omron Electronic Components LLC
04.2006 - 04.2024
Customer Service Representative
Omron Electronic Components LLC
04.2004 - 04.2006
Andrews University
Bachelor of Science from Education, Science
Harper Junior College
Associate of Science from General
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