Linda K. Johnson
Cedar Hill,TX
Summary
Administrative professional bringing over 30 years of expertise in budgeting, recruitment, coaching, mentoring and staff development. Decisive and driven with passion for building and retaining highly effective teams. Operations professional with proven track record in overseeing logistics and operational workflows. Known for consistently delivering results through efficient process management and effective problem-solving. Highly collaborative, adaptable, and committed to achieving team objectives through strategic planning and execution.
Overview
27
27
years of professional experience
Work History
Operations Agent (Part-time)
Southwest Airlines
08.2022 - Current
- Provide exemplary customer service to travelers while performing all facets of my role associated with flight operations
- Servicing aircrafts to ensure on-time departures and quick turnarounds and to make up time on delayed flights
- Pre-planning flights ensuring weight and balance standards are met based on aircraft specification
- Eectively manage disruptions related to irregular operations
- Teaming across various business teams: Ramp, Provisioning, Network Operations Control, ABM and Menzies Aviation
Executive Administrative Manager
pwc
04.1998 - 06.2021
- Provided guidance and counseling to management and sta in matters related to policies and procedures
- Responsible for employee hiring, mentoring and performance management
- Directed and supervised comprehensive wage and salary administration
- Eective implementation of business model changes impacting leadership and sta
Education
High School Diploma -
Skyline High School
Dallas, TXDallas Community College
Dallas, TXSkills
- Problem Solving
- Recruiting and Interviewing
- Conflict Resolution
- Compensation and Benefits Administration
- Effective Negotiator
- Trusted Advisor to Leadership
- Operational Efficiency
- Scheduling Coordination
- Process Documentation
- Security Regulations
- Teamwork and Collaboration
Timeline
Operations Agent (Part-time)
Southwest Airlines
08.2022 - Current
Executive Administrative Manager
pwc
04.1998 - 06.2021
Dallas Community College
High School Diploma -
Skyline High School
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