Linda Jones
5204 Brice Bramble Ln. Unit 102 Louisville,KY
Summary
Diligent Customer Service Rep who brings experience meeting customer needs in telecommuting environments. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offers empathy, reliability and enthusiasm for satisfying customers.
Overview
11
11
years of professional experience
Work History
Productions Worker
GE Haier Company
LOUISVILLE, KY
08.2013 - 02.2021
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Supported, coached, and provided timely feedback and direction to associates.
- Maintained construction schedule and material flow, identify and solve problems.
- Documented production information via daily system logs and discussed issues with management.
- Resolved issues quickly to maintain productivity goals.
- Engaged team members in collaborative problem solving.
Director
Momma Leah's Kiddie Care
Louisville, KY
02.2011 - 01.2013
- Tracked customer information and concerns and entered data into database
- Delegated assignments based on plans, project needs and knowledge of individual team members.
- Provided documentation of processes to comply with regulations and company policies.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Investigated and resolved customer issues for corrective and preventive action.
- Processed and handled billing questions from clients, guarantors, and staff, while maintaining strict confidentiality.
Customer Service Representative
Citifinancial
LOUISVILLE, KY
04.2010 - 05.2011
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Responded to customer requests for products, services and company information.
- Answered constant flow of customer calls with minimal wait times.
Education
High School Diploma -
Southern High School
Louisville, KY05.1998
Skills
- Issue and Complaint Resolution
- Multitasking and Prioritization
- Building Customer Trust and Loyalty
- Creative Problem Solving
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Verbal and Written Communication
Timeline
Productions Worker
GE Haier Company
08.2013 - 02.2021
Director
Momma Leah's Kiddie Care
02.2011 - 01.2013
Customer Service Representative
Citifinancial
04.2010 - 05.2011
High School Diploma -
Southern High School