LINDA JONES
Baltimore,MD
Summary
Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.
Overview
11
11
years of professional experience
Work History
Customer Service Cashier
CVS Pharmacy
10.2023 - Current
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Redeemed coupons to discount purchases.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
Mail Clerk
Maryland Department Of Health
12.2021 - 12.2022
- Used automated mail processing equipment to sort and collate mail
- Weighed letters and packages and calculated costs based on classification, weight and destination
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed
- Carried out day-day-day duties accurately and efficiently
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Maintained energy and enthusiasm in fast-paced environment
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Fulfillment Expert
Target, Stower
03.2021 - 06.2021
- Select items for order pickup, drive up and ship to home for digital guest orders
- Meet productivity metrics and other fulfillment goals
- Accurately put on hold all order pickup and drive up orders
- Engage with guests in a genuine way, which includes asking questions to better understand their specific needs welcoming experience by authentically greeting all guests
- Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 40 pounds
- Climb up and down ladders
- Followed procedures at all times for personal and team safety
- Received and reviewed new orders, located requested merchandise and promptly initiated processing
- Kept work areas neat, clean and free from debris
- Picked and packed order items
- Inbound
Store Associate
Super Beauty
09.2020 - 02.2021
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
Order Picker
Amazon Fulfillment
01.2019 - 09.2019
- Manages pick ticket orders
- Pulls warehouse items from the shelves based on number, size, color, quantity, and quality requirements
- Followed orders precisely for correct items, sizes and quantities
- Operates handling equipment and ensures safety regulations are followed
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins
- Kept work areas neat, clean and free from debris
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Customer Representative
Parks & People Foundation
03.2013 - 08.2015
- Give customers the right information
- Answered constant flow of customer calls with minimal wait times
- Provided primary customer support to internal and external customers
- Greet smile every customer
- Resolved concerns with products or services to help with retention and drive sales
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Digital Harbor Highschool
Skills
- Pick Sales
- Quality Telephone skills
- Safety Strong Organization Skills
- Office Supplies and Inventory Understanding Customer Needs
- Item Scanning Issue and Complaint Resolution
- Customer Satisfaction Calm and Professional Under
- Customer Experience Pressure
- Office experience
- Warehouse experience
- Retail Merchandising
- Customer Satisfaction
- Sales and Promotions
- Price Identification
- Answering Customer Questions
- Customer Care
Timeline
Customer Service Cashier
CVS Pharmacy
10.2023 - Current
Mail Clerk
Maryland Department Of Health
12.2021 - 12.2022
Fulfillment Expert
Target, Stower
03.2021 - 06.2021
Store Associate
Super Beauty
09.2020 - 02.2021
Order Picker
Amazon Fulfillment
01.2019 - 09.2019
Customer Representative
Parks & People Foundation
03.2013 - 08.2015
High School Diploma -
Digital Harbor Highschool
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