Summary
Overview
Work History
Education
Skills
Timeline
Generic

LINDA JONES

Baltimore,MD

Summary

Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.

Overview

11
11
years of professional experience

Work History

Customer Service Cashier

CVS Pharmacy
10.2023 - Current
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Streamlined the checkout process for faster service and improved customer experience.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Redeemed coupons to discount purchases.
  • Performed cash, card and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.

Mail Clerk

Maryland Department Of Health
12.2021 - 12.2022
  • Used automated mail processing equipment to sort and collate mail
  • Weighed letters and packages and calculated costs based on classification, weight and destination
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed
  • Carried out day-day-day duties accurately and efficiently
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
  • Maintained energy and enthusiasm in fast-paced environment
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Fulfillment Expert

Target, Stower
03.2021 - 06.2021
  • Select items for order pickup, drive up and ship to home for digital guest orders
  • Meet productivity metrics and other fulfillment goals
  • Accurately put on hold all order pickup and drive up orders
  • Engage with guests in a genuine way, which includes asking questions to better understand their specific needs welcoming experience by authentically greeting all guests
  • Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 40 pounds
  • Climb up and down ladders
  • Followed procedures at all times for personal and team safety
  • Received and reviewed new orders, located requested merchandise and promptly initiated processing
  • Kept work areas neat, clean and free from debris
  • Picked and packed order items
  • Inbound

Store Associate

Super Beauty
09.2020 - 02.2021
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Assisted with inventory management, ensuring accurate counts and proper storage of products.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.

Order Picker

Amazon Fulfillment
01.2019 - 09.2019
  • Manages pick ticket orders
  • Pulls warehouse items from the shelves based on number, size, color, quantity, and quality requirements
  • Followed orders precisely for correct items, sizes and quantities
  • Operates handling equipment and ensures safety regulations are followed
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins
  • Kept work areas neat, clean and free from debris
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.

Customer Representative

Parks & People Foundation
03.2013 - 08.2015
  • Give customers the right information
  • Answered constant flow of customer calls with minimal wait times
  • Provided primary customer support to internal and external customers
  • Greet smile every customer
  • Resolved concerns with products or services to help with retention and drive sales
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

High School Diploma -

Digital Harbor Highschool

Skills

  • Pick Sales
  • Quality Telephone skills
  • Safety Strong Organization Skills
  • Office Supplies and Inventory Understanding Customer Needs
  • Item Scanning Issue and Complaint Resolution
  • Customer Satisfaction Calm and Professional Under
  • Customer Experience Pressure
  • Office experience
  • Warehouse experience
  • Retail Merchandising
  • Customer Satisfaction
  • Sales and Promotions
  • Price Identification
  • Answering Customer Questions
  • Customer Care

Timeline

Customer Service Cashier

CVS Pharmacy
10.2023 - Current

Mail Clerk

Maryland Department Of Health
12.2021 - 12.2022

Fulfillment Expert

Target, Stower
03.2021 - 06.2021

Store Associate

Super Beauty
09.2020 - 02.2021

Order Picker

Amazon Fulfillment
01.2019 - 09.2019

Customer Representative

Parks & People Foundation
03.2013 - 08.2015

High School Diploma -

Digital Harbor Highschool
LINDA JONES