Summary
Overview
Work History
Education
Skills
Timeline
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LINDA JONES

Baltimore,MD

Summary

Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.

Overview

11
11
years of professional experience

Work History

Customer Service Cashier

CVS Pharmacy
10.2023 - Current
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Streamlined the checkout process for faster service and improved customer experience.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Redeemed coupons to discount purchases.
  • Performed cash, card and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.

Mail Clerk

Maryland Department Of Health
12.2021 - 12.2022
  • Used automated mail processing equipment to sort and collate mail
  • Weighed letters and packages and calculated costs based on classification, weight and destination
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed
  • Carried out day-day-day duties accurately and efficiently
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
  • Maintained energy and enthusiasm in fast-paced environment
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Fulfillment Expert

Target, Stower
03.2021 - 06.2021
  • Select items for order pickup, drive up and ship to home for digital guest orders
  • Meet productivity metrics and other fulfillment goals
  • Accurately put on hold all order pickup and drive up orders
  • Engage with guests in a genuine way, which includes asking questions to better understand their specific needs welcoming experience by authentically greeting all guests
  • Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 40 pounds
  • Climb up and down ladders
  • Followed procedures at all times for personal and team safety
  • Received and reviewed new orders, located requested merchandise and promptly initiated processing
  • Kept work areas neat, clean and free from debris
  • Picked and packed order items
  • Inbound

Store Associate

Super Beauty
09.2020 - 02.2021
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Assisted with inventory management, ensuring accurate counts and proper storage of products.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.

Order Picker

Amazon Fulfillment
01.2019 - 09.2019
  • Manages pick ticket orders
  • Pulls warehouse items from the shelves based on number, size, color, quantity, and quality requirements
  • Followed orders precisely for correct items, sizes and quantities
  • Operates handling equipment and ensures safety regulations are followed
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins
  • Kept work areas neat, clean and free from debris
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.

Customer Representative

Parks & People Foundation
03.2013 - 08.2015
  • Give customers the right information
  • Answered constant flow of customer calls with minimal wait times
  • Provided primary customer support to internal and external customers
  • Greet smile every customer
  • Resolved concerns with products or services to help with retention and drive sales
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

High School Diploma -

Digital Harbor Highschool

Skills

  • Pick Sales
  • Quality Telephone skills
  • Safety Strong Organization Skills
  • Office Supplies and Inventory Understanding Customer Needs
  • Item Scanning Issue and Complaint Resolution
  • Customer Satisfaction Calm and Professional Under
  • Customer Experience Pressure
  • Office experience
  • Warehouse experience
  • Retail Merchandising
  • Customer Satisfaction
  • Sales and Promotions
  • Price Identification
  • Answering Customer Questions
  • Customer Care

Timeline

Customer Service Cashier

CVS Pharmacy
10.2023 - Current

Mail Clerk

Maryland Department Of Health
12.2021 - 12.2022

Fulfillment Expert

Target, Stower
03.2021 - 06.2021

Store Associate

Super Beauty
09.2020 - 02.2021

Order Picker

Amazon Fulfillment
01.2019 - 09.2019

Customer Representative

Parks & People Foundation
03.2013 - 08.2015

High School Diploma -

Digital Harbor Highschool

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LINDA JONES