Linda Joyce
Hutto,Texas
Summary
Knowledgeable and dedicated customer service professional with 21 years of extensive experience in the construction industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
41
41
years of professional experience
Work History
Logistics /Dispatcher /Customer Service Specialist
Anchor Ventana Glass & Mirror
Round Rock, TX
01.2001 - Current
- Extensive experience with knowledge in logistic support operations, requiring problem recognition and solution development in a very busy transportation industry.
- Experienced team leader, excellent communicator, great customer service skills with reliable solid work ethic.
- Answered average of 65 calls / emails per day, addressing customer inquiries, solving problems and providing product information.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Recorded product or service failure complaints and notified appropriate departments.
Logistics/Conveyor Belt Operator
United Parcel Services, UPS
Austin, Texas
01.1994 - 01.1999
- Observed machine operation and made adjustments during production run while operating.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Advised using 2-way radios floor supervisors of Inbound fleet deliveries
Sign Maker/Sign Painter
M. Joyce Cust Signs / Slade Signs / Alamo Sign Co.
Waco, TX
01.1979 - 01.1994
- Imported customer designs into software and verified dimensions, checked for errors and made corrections.
- Assembled interior / exterior signs
- Completed finish trimming, grommeting and hemming on signage.
- Prepared & Installed vinyl on vehicle doors, windows, and body panels for partial coverage.
- Made patterns & painted outdoor signage.
Education
High School Diploma -
Lorna High School
Lorena , Tx05.1973
Skills
- Upbeat and Positive Personality
- Strong operations professional
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Multitasking and Prioritization
- Verbal and Written Communication
- Proficiency in Microsoft Excel
- Excellent Attention to Detail
- Invoice Preparation and Processing
- Team-Oriented and Cooperative
- Multi-Line Phone Systems
- Administrative and Office Support
Timeline
Logistics /Dispatcher /Customer Service Specialist
Anchor Ventana Glass & Mirror
01.2001 - Current
Logistics/Conveyor Belt Operator
United Parcel Services, UPS
01.1994 - 01.1999
Sign Maker/Sign Painter
M. Joyce Cust Signs / Slade Signs / Alamo Sign Co.
01.1979 - 01.1994
High School Diploma -
Lorna High School