Linda Kerns
Elon,NC
Summary
Skilled in optical billing and customer care, I excelled at Labcorp by enhancing customer satisfaction and reducing delinquency rates through effective billing strategies. Proficient in billing software, I also improved process efficiency at Blue Cross, demonstrating empathy in resolving disputes and training new hires, boosting productivity metrics significantly.
Overview
31
31
years of professional experience
Work History
Billing
Labcorp
02.2013 - 09.2024
- Leveraged technical expertise to assist colleagues in resolving complex billing inquiries.
- Enhanced customer satisfaction by providing accurate and timely billing information.
- Improved cash flow with timely and accurate billing of services rendered.
- Reduced delinquency rates by implementing effective billing and collections strategies.
- Ensured timely documentation for accurate billing, streamlining the financial process.
- Managed invoicing procedures accurately resulting in fewer billing disputes from guests.
Premium Billing Customer Care Representative
Blue Cross and Blue Shield of North Carolina
03.1994 - 01.2010
- Collaborated with team members to develop new strategies for improving the overall customer experience.
- Identified opportunities for process improvements based on trends observed in customer interactions.
- Enhanced customer satisfaction by providing accurate and timely billing information.
- Reduced errors in billing data entry through meticulous attention to detail and thorough review procedures.
- Exceeded performance metrics consistently through dedication to maintaining high levels of productivity.
- Provided comprehensive training to new hires on premium billing procedures, fostering a supportive work environment.
- Managed escalated calls calmly and professionally, demonstrating empathy while resolving customer disputes efficiently.
Education
Bachelor of Business -
Campbell University
Buies Creek, NC06-1980
Skills
- Optical Billing Procedures
- Billing Processes
- Proficient in billing software
- Billing information collection
- Billing and coding
- Insurance Billing Expertise
- Billing resolutions
Timeline
Billing
Labcorp
02.2013 - 09.2024
Premium Billing Customer Care Representative
Blue Cross and Blue Shield of North Carolina
03.1994 - 01.2010
Bachelor of Business -
Campbell University
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