Linda King
Fairborn,OH
Summary
Dynamic customer experience professional with 7 years at Synchrony, excelling in conflict management and personalized support. Proven ability to enhance customer satisfaction through effective problem resolution and e-service facilitation. Strong time management skills and adaptability ensure seamless operations and a positive environment, driving success in fast-paced settings.
Overview
22
22
years of professional experience
Work History
Customer Experience Agent-Sams Club
Synchrony
02.2017 - 06.2025
- Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.
- Enhanced industry and technical knowledge through active participation in learning and growth opportunities.
- Provided personalized support to customers, tailoring solutions according to their unique needs and preferences.
- Facilitated e-service support providing step by step instruction for online access.
- Processed pending and prescreen personal and business application utilizing Genasys and Edison programs.
- Collaborated with clubs to resolve issues and create a positive customer experience.
- Utilized Transperfect language line to assist customers of all nationalities in resolving account concerns.
Store Manager
True North
02.2003 - 11.2015
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Executed monthly promotions and store resets.
- Conducted interviews, processing new hire and termination paperwork.
- Conducted performance evaluations and employee coaching.
- Completed work schedules based on store models to ensure proper store coverage.
- Processed payroll to include overtime, holiday and vacation hours.
- Performed inventory audits, reviewed video and conducted internal investigations.
- Worked to keep store image to company standards and insure all polices and procedures were followed.
Education
High School Diploma -
Greenon High School
Springfield OHSkills
- Self motivated
- Strong time management skills
- Able to learn and process new information quickly
- 7 Years call center experience
- Conflict management
- Flexibility to adapt to changes that arise
Timeline
Customer Experience Agent-Sams Club
Synchrony
02.2017 - 06.2025
Store Manager
True North
02.2003 - 11.2015
High School Diploma -
Greenon High School