Linda Krueger
MI
Summary
Dynamic and results-driven professional with extensive experience in the retail industry, Excelled in POS system proficiency and customer service, significantly enhancing customer satisfaction rates. Demonstrated exceptional patience and empathy, alongside a proven track record of mentoring new hires and boosting sales through quick and efficient, as well as effective upselling strategies.
Overview
6
6
years of professional experience
Work History
Cashier/Trainer/Customer Service Representative
University Foods, Inc.
04.2021 - 01.2022
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Improved communication between cashiers and other departments, fostering a more cohesive store environment.
- Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
- Created positive shopping atmosphere by greeting customers, answering questions and directing customers to products.
- Operated POS system to complete cash, credit and check transactions.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Improved resolution time with effective problem-solving for customer complaints.
Cashier/Customer Service Representative/Night Closer
Joe's Produce Gourmet Market
03.2019 - 09.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Prepared detailed nightly reports for management review, highlighting any discrepancies or notable events that occurred during the shift.
- Assisted in creating a positive work atmosphere by maintaining professional conduct and providing support to fellow team members during closing shifts.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
Cashier/Night Closer
One Stop Shop-Clark Gas Station
03.2017 - 01.2018
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Reduced processing errors by meticulously following transaction procedures.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Provided excellent customer service during late hours, addressing issues promptly and professionally.
- Ensured timely completion of nightly duties, allowing staff to leave on schedule each night.
- Monitored store equipment and systems, reporting any malfunctions or issues promptly to management for timely resolution.
- Supported team members in daily tasks, fostering a collaborative work environment during closing hours.
- Enhanced store security by conducting thorough closing procedures and ensuring all entrances were properly secured.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Verified proper storage of perishable items at the end of each shift, ensuring food safety standards were met consistently.
- Maintained accurate delivery, sales and inventory records for good stock management.
Cashier/Customer Service Representative
Sav-More Drugs
12.2015 - 07.2016
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Learned duties for various positions and provided backup at key times.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Set up new sales displays each week with fresh merchandise.
- Answered questions about store policies and addressed customer concerns.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Associate of Applied Science - Executive Secretarial And Word Processing
Jordan College AKA Spring Arbor University
Bad Axe, MI/Detroit, MI/Spring Arbor, MI06.1990
High School Diploma -
North Huron High School
Kinde, MI05.1980
Skills
- Patience and empathy
- Restocking shelves
- Workplace safety
- Cleanliness maintenance
- Cash handling expertise
- POS system proficiency
- Store policies enforcement
- Refund processing
- Discount application
- Tax calculation
- Returns handling
- Customer service
- Positive attitude
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Cashier training
- Punctual and reliable
- Inventory management
- New hire training
- Safety rules
- Hospitality and accommodation
- Administrative documentation
- Willingness to learn
- Stress tolerance
- Cashier coaching
- Workload prioritization
- Customer engagement
- POS system
Timeline
Cashier/Trainer/Customer Service Representative
University Foods, Inc.
04.2021 - 01.2022
Cashier/Customer Service Representative/Night Closer
Joe's Produce Gourmet Market
03.2019 - 09.2020
Cashier/Night Closer
One Stop Shop-Clark Gas Station
03.2017 - 01.2018
Cashier/Customer Service Representative
Sav-More Drugs
12.2015 - 07.2016
Associate of Applied Science - Executive Secretarial And Word Processing
Jordan College AKA Spring Arbor University
High School Diploma -
North Huron High School
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