LINDA K. WHEELER
Columbus
Summary
Results-driven logistics professional with over 6 years of experience in transportation, vendor management, and supply chain operations. Specializes in leading time-sensitive operations, resolving challenges, and maintaining high service standards. Recognized for strong communication and problem-solving skills in dynamic environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Security/Concierge
Aegis
Columbus
11.2025 - Current
- Monitor facilities and maintain a safe and secure environment.
- Respond to incidents and document findings.
- Provide exceptional customer service and assistance to visitors, residents, and staff.
- Responded promptly to security incidents and emergencies.
- Collaborated with local law enforcement during investigations.
- Utilized surveillance systems to monitor facility activity.
- Monitored surveillance equipment to identify potential security risks or safety concerns.
Operations Lead
American Expediting
Columbus
10.2019 - 06.2026
- Led daily logistics and transportation operations for time-sensitive medical, aviation, and critical freight shipments.
- Coordinated a network of vendors and drivers to ensure on-time delivery performance and customer satisfaction.
- Trained and mentored drivers and vendors on operational procedures, documentation requirements, and compliance standards.
- Resolved shipment delays, routing issues, and service disruptions while maintaining high customer service levels.
- Managed after-hours operations and served as a key point of contact for urgent delivery escalations.
- Maintained accurate operational records, shipment tracking, and customer documentation.
- Assisted with route planning, dispatch coordination, and workload distribution to maximize efficiency.
- Collaborated with internal departments and external partners to improve service performance and operational effectiveness.
Direct Support Professional
iAm Boundless, Inc.
Columbus
06.2023 - 01.2026
- Provided direct care and support for individuals with developmental and intellectual disabilities.
- Assisted residents with daily living activities, including personal care, nutrition, transportation, and household responsibilities.
- Implemented and documented Individual Plans (IPs) and monitored client progress.
- Maintained accurate documentation and ensured compliance with agency policies and procedures.
- Promoted independence, safety, and quality of life for residents.
Security Supervisor / Security Officer
Securitas
Columbus
05.2016 - 12.2019
- Supervised security personnel and coordinated daily operations.
- Ensured compliance with company policies and safety procedures.
- Prepared reports and maintained accurate incident documentation.
- Trained and mentored team members on operational procedures and customer service standards.
Site Lieutenant / Security Officer
U.S. Security Associates
Columbus
03.2012 - 05.2016
- Monitored facilities to ensure safety and security for staff and visitors.
- Responded to incidents, documenting findings to support resolution and follow-up.
- Provided customer service and assistance, enhancing visitor and staff experience.
Education
Associate Degree - Criminal Justice
Columbus State Community College
Columbus, OHSkills
- Surveillance monitoring
- Facility security
- Incident response
- Incident reporting
- Emergency procedures
- CCTV operation
- Dispatch Operations
- Documentation & Compliance
- Inventory Control
- Inventory Management
- Route scheduling
- Route optimization
- Tracking systems
- Data reporting
- Customer Service
- Problem Resolution
- Team leadership
- Team training
- Effective communication
- Detail-oriented
- Professionalism
- Mail handling
- Entrance control
- Dispatch & Transportation Coordination
- Professionalism
Certification
CPR/AED Certification (Adult, Child, and Infant)
Additional Qualifications
- Over 6 years of logistics and supply chain experience.
- Experience coordinating drivers, vendors, and customer deliveries.
- Strong written and verbal communication skills.
- Ability to multitask in fast-paced environments.
- Proven leadership and team development abilities.
- Detail-oriented with strong organizational skills.
Timeline
Security/Concierge
Aegis
11.2025 - Current
Direct Support Professional
iAm Boundless, Inc.
06.2023 - 01.2026
Operations Lead
American Expediting
10.2019 - 06.2026
Security Supervisor / Security Officer
Securitas
05.2016 - 12.2019
Site Lieutenant / Security Officer
U.S. Security Associates
03.2012 - 05.2016
Associate Degree - Criminal Justice
Columbus State Community College