LINDA LEE
Enfield,CT
Summary
Dynamic Retired Nurse and former Host/Bartender at Longmeadow Country Club, skilled in effective communication and customer relationship management. Proven ability to enhance guest experiences. Committed to delivering exceptional service and fostering positive interactions in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Licensed Practical Nurse/CNA-RETIRED
Various Assisted Living Facilities
, CT / MA
07.2014 - 07.2024
- Assisted in daily patient care routines and documentation of health status.
- Maintained cleanliness and organization of nursing stations and patient areas.
- Utilized electronic health record systems for accurate patient tracking and reporting.
- Ensured compliance with safety protocols and infection control measures in healthcare settings.
- Communicated effectively with patients, family members, healthcare team members, and other stakeholders regarding patient care plans or concerns.
- Managed emergency situations promptly according to established protocols.
- Assessed patient complaints accurately and provided appropriate interventions.
- Administered medications and therapies in accordance with physicians orders.
- Assisted residents with daily living activities, ensuring comfort and safety.
Host/Concierge Team Member
Longmeadow Country Club
Longmeadow, MA
02.2005 - 02.2014
- Greeted and welcomed guests upon arrival at the prestigious country club.
- Managed reservations and maintained seating arrangements for dining areas.
- Coordinated with servers and kitchen staff to ensure smooth operations during events.
- Provided information about club facilities and services to members and visitors.
- Monitored dining flow to enhance guest experiences during peak hours.
- Responded promptly to guest inquiries and resolved any issues or concerns.
- Collaborated with management to improve front-of-house processes and efficiency.
- Provided excellent customer service by anticipating customer needs.
- Managed incoming calls during busy shifts.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Built positive relationships with other front-of-house and kitchen staff.
- Monitored dining area to assess server capacity and estimate wait times.
- Communicated with servers about new tables, changes in food availability and customer comments.
Bartender
Longmeadow Country Club
Longmeadow, MA
02.2005 - 02.2014
- Engaged guests with friendly conversation to enhance their experience at the club.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Education
Some College (No Degree) - Nursing-Geriatrics & Dementia
Porter & Chester Institute
Enfield, CTSkills
- Customer relationship management
- Effective communication
- Hospitality coordination
- Attention to detail
- Team collaboration
- Guest services and engagement
- Reservation coordination
- POS software proficiency
- Server support and assistance
- Seating arrangements and table assignments
- First aid certification
- Event planning and oversight
- Greeting guests and dining room management
- Positive and professional
Affiliations
- Gardening
- Dog Lover
- Flea Markets/Resale
- Music/Concerts
Timeline
Licensed Practical Nurse/CNA-RETIRED
Various Assisted Living Facilities
07.2014 - 07.2024
Host/Concierge Team Member
Longmeadow Country Club
02.2005 - 02.2014
Bartender
Longmeadow Country Club
02.2005 - 02.2014
Some College (No Degree) - Nursing-Geriatrics & Dementia
Porter & Chester Institute
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