Linda Leising
Los Angeles,USA
Summary
Dynamic Retail Sales and Leadership Coach with a rich 25-year history in luxury goods and bridal markets.
Strategic and Versatile General Operations Manager who leads by example, builds strong relationships and influences frontline staff to drive results. Exercises excellent written and oral communication skills in building relationships with upper-level management and cross functional teams, delivering engaging presentations, and resolving critical problem areas to fulfill client commitments. Delegates and manages projects and activities in time-sensitive environments.
Overview
20
20
years of professional experience
Work History
RETAIL OPERATIONS MANAGER
Marie France Van Damme
03.2023 - 03.2024
- Company Overview: Vertically Integrated Luxury Resort Wear Brand with International Presence
- Oversee all brand Operations
- Develop and execute sales plans to drive sales growth and operational efficiencies in all product categories within store
- Increased Conversion Rate by over 20%
- Curate brand loyalty and customer delight through impeccable service and elevated experiences within the store and at Pop-Ups and Trunk shows
- Collaborate with Brand Manager to leverage brand visibility and market presence
- Plan and execute Pop Ups and Activations at luxury properties nationwide
- Vertically Integrated Luxury Resort Wear Brand with International Presence
STORE MANAGER
Kinsley James
11.2021 - 03.2023
- Company Overview: Home to elite bridal brands Anne Barge, Galia Lahav, Rivini, Paolo Sebastian
- Managed all store operations: Customer service, Planning, Sales generation, Merchandising, Inventory, Quality Control, CRM, Staff development, P&L, Policy and Procedure, Expenses
- Elevated team performance through targeted training and coaching
- Delivered product knowledge, garment construction, sales techniques, KPI and CRM training, resulting in improved sales performance and customer satisfaction
- Achieved remarkable 40% growth over the previous year and solidified a stellar YELP presence, enhancing brand credibility and visibility in a competitive bridal marketplace
- Home to elite bridal brands Anne Barge, Galia Lahav, Rivini, Paolo Sebastian
ASSOCIATE MANAGER
JLM Couture
02.2018 - 10.2021
- Company Overview: Flagship store for multiple couture bridal brands
- Supported Store Director in Operations, CRM implementation, Sales and Customer Experience Training and Special Events
- Strategies resulted in a 25% growth in sales
- Innovated alternative clienteling strategies during Covid, with high touch virtual appointments and automations resulting in a 75% conversion rate
- Flagship store for multiple couture bridal brands
SALES MANAGER
Monique Lhuillier
07.2015 - 01.2018
- Specialized in luxury bridal customer experiences, from initial consultation to final delivery, consistently exceeding goals and generating over 20% of overall store revenue
- Fostered strong, lasting relationships with key clients, securing repeat business and loyalty, generating high ticket custom orders
ASSOCIATE MANAGER
Versace USA
06.2013 - 06.2015
- Company Overview: Versace Versus and Versace Home and Fragrance
- Assisted Store Manager in day-to-day operations of 15- million-dollar Flagship store in driving performance, quality and service expectations, increasing revenue by 25% two years in a row.
- Spearheaded the recruiting and hiring of top sales talent in the market. Revitalized onboarding and delivered targeted coaching towards development of a high-performing team.
- Motivated and educated staff through an energetic mixture of Retail Excellence sales training and increased store secret shopping metrics by 20%
ASSISTANT MANAGER
Amsale
01.2007 - 01.2013
- Top seller in the company 4 years in a row and most sought after consultant because of Yelp reviews
- Cast member of Amsale Girls, a reality TV show centered around the inner workings of a couture bridal salon in NYC
READY TO WEAR MANAGER
Vera Wang
03.2004 - 01.2007
- Managed RTW department and VIP clientele, maintaining a $1.2 million sales book
- Crossed over into Bridal Sales and learned the business from one of the most prestigious bridal houses in the world
Education
The Art and Technology of Perfumery -
01.2015
Bachelor of Arts -
State University of New York at Buffalo
01.2003
Certified Professional Coach (CPC) -
iPEC ( Institute for Professional Excellence in Coaching)
Associate Certified Coach (ACC) -
International Coaching Federation
Skills
- Luxury Sales
- Clienteling
- Customer relationship management
- Operational efficiency
- Staff training/development
- Coaching
- Staff development
- Store planning
- Hiring and onboarding
Timeline
RETAIL OPERATIONS MANAGER
Marie France Van Damme
03.2023 - 03.2024
STORE MANAGER
Kinsley James
11.2021 - 03.2023
ASSOCIATE MANAGER
JLM Couture
02.2018 - 10.2021
SALES MANAGER
Monique Lhuillier
07.2015 - 01.2018
ASSOCIATE MANAGER
Versace USA
06.2013 - 06.2015
ASSISTANT MANAGER
Amsale
01.2007 - 01.2013
READY TO WEAR MANAGER
Vera Wang
03.2004 - 01.2007
The Art and Technology of Perfumery -
Bachelor of Arts -
State University of New York at Buffalo
Certified Professional Coach (CPC) -
iPEC ( Institute for Professional Excellence in Coaching)
Associate Certified Coach (ACC) -
International Coaching Federation
Similar Profiles
Jamaica ParadezaJamaica Paradeza
Senior Front Desk Officer at Marie France Group of CompaniesSenior Front Desk Officer at Marie France Group of Companies
Arnaud Marius TCHASSEM FOKOUAArnaud Marius TCHASSEM FOKOUA
Ingénieur(e) Biodiversité / Master Ecologie at CAPSE FRANCE (CAPITAL SECURITE ENVIRONNEMENT FRANCE)Ingénieur(e) Biodiversité / Master Ecologie at CAPSE FRANCE (CAPITAL SECURITE ENVIRONNEMENT FRANCE)
Jean-Sébastien VonfeltJean-Sébastien Vonfelt
Deputy Head of FP&A at Equans France (former Engie's BU B2B France until October 2022)Deputy Head of FP&A at Equans France (former Engie's BU B2B France until October 2022)