Dynamic leader with a proven track record at Emerald Trans and Logistics, LLC, driving revenue growth through strategic planning and operational excellence. Expert in team building and crisis management, enhancing customer satisfaction and fostering strong partnerships.
Overview
12
12
years of professional experience
Work History
President
Emerald Trans and Logistics, LLC
08.2014 - 07.2019
Hired and managed employees to maximize productivity while training staff on best practices and protocols.
Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
Managed crisis situations effectively while minimizing disruption to daily operations.
Enhanced company performance by implementing strategic plans and overseeing daily operations.
Prepared annual budget forecasts and monitored performance to meet organizational objectives.
Drove revenue growth by expanding product offerings and identifying new market opportunities.
Cultivated strong relationships with external partners to foster collaboration and maximize resources.
Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
Senior Executive
Four C's Transport and Logistics
02.2007 - 08.2014
Negotiated high-value contracts with new clients, substantially increasing revenue.
Defined clear targets and objectives and communicated to other team members.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.