Linda Littles
Custmer Service
Las Vegas,US
Summary
Retired individual equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Business Owner
That Queen Life
03.2017 - Current
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Achieved significant cost savings by renegotiating service contracts without sacrificing quality or service levels.
Business Owner
Creative Visions
02.2011 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Customer Service Representative
The Home Depot Inc
05.2006 - Current
- Provided welcoming customer service, resolving questions, and coming to solutions
Tech Support Representative
Hart Hanks
03.2005 - 10.2006
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Used ticketing systems to manage and process support actions and requests.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
Education
No Degree - Business Management
Kaplan University
Davenport, IA06-1968
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Microsoft Word, Excel and Power Point, Outlook
- Appointment scheduling
- De-escalation techniques
- Complaint handling
- Payment processing
Timeline
Business Owner
That Queen Life
03.2017 - Current
Business Owner
Creative Visions
02.2011 - Current
Customer Service Representative
The Home Depot Inc
05.2006 - Current
Tech Support Representative
Hart Hanks
03.2005 - 10.2006
No Degree - Business Management
Kaplan University
Similar Profiles
Alondra SanchezAlondra Sanchez
Server at Barrio Queen, Queen CreekServer at Barrio Queen, Queen Creek
Juwan DanielJuwan Daniel
Cook/Grill Staff at Dairy QueenCook/Grill Staff at Dairy Queen
Cameron ScottCameron Scott
Cook Shift Leader at Dairy Queen Grill & ChillCook Shift Leader at Dairy Queen Grill & Chill
Paul WineeraPaul Wineera
Pool Technician at SplashPool Technician at Splash
CLARISSE CLUTARIOCLARISSE CLUTARIO
Cardiac Step Down, RN at John Muir HealthCardiac Step Down, RN at John Muir Health