Linda Luica

*Supported CMS Affordable Care Act Marketplace operations by providing clerical and customer service support to consumers nationwide.

*Processed 400–500 cases monthly, resolving verification issues while ensuring compliance with federal guidelines.

*Conducted 40–60 inbound and outbound calls daily using CMS-approved scripts to address application discrepancies.

Maintained 95–98% data accuracy while entering, updating, and auditing 100+ records daily.

*Met or exceeded 100% of productivity goals while maintaining required quality performance metrics.

*Reviewed consumer records and correspondence in compliance with federal privacy and security standards.

Escalated complex cases per work instructions and adapted quickly to procedural and policy updates.

• 1. Cash out customers
• 2. Cleaning
• 3. Cooking
• 4. Taking orders
• 5. Packing orders

*Supported CMS Affordable Care Act Marketplace operations by providing clerical and customer service support to consumers nationwide.

*Processed 400–500 cases monthly, resolving verification issues while ensuring compliance with federal guidelines.

*Conducted 40–60 inbound and outbound calls daily using CMS-approved scripts to address application discrepancies.

*Maintained 95–98% data accuracy while entering, updating, and auditing 100+ records daily.

*Met or exceeded 100% of productivity goals while maintaining required quality performance metrics.

*Reviewed consumer records and correspondence in compliance with federal privacy and security standards.

*Escalated complex cases per work instructions and adapted quickly to procedural and policy updates.

• 1. Cashing out customers
• 2. Cleaning
• 3. Salvaging items
• 4. Hanging clothes and stocking items
• 5. Customer service

• 1. Outbound calls
• 2. Customer service
• 3. Sales
• 4. Data input

• 1. Cashing out customers
• 2. Cooking
• 3. Cleaning
• 4. Answering phones
• 5. Taking orders
• 6. Packing orders