Linda Malone
Ludlow,ME
Summary
Dynamic Team Leader with expertise in workload management, performance coaching, and decision-making. Proven ability to enhance operational efficiency and customer satisfaction through effective team collaboration and streamlined processes.
Results-oriented professional with a strong background in customer service and team leadership. Skilled in problem resolution and training program development, consistently achieving improved satisfaction ratings and fostering a collaborative work environment.
Proactive leader with a track record of streamlining operations and enhancing team performance. Known for effective decision-making and fostering open communication to drive customer loyalty and operational success.
Overview
29
29
years of professional experience
Work History
Frontend Team Associate
Wal-Mart Store
Houlton, ME
01.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Strengthened communication skills through regular interactions with others.
Team Leader Manager
Wal-Mart Store
Houlton, ME
06.2023 - 01.2025
- Led team in daily operations, ensuring efficient workflow and adherence to company policies.
- Developed training programs for new staff, enhancing onboarding processes and knowledge retention.
- Streamlined inventory management processes, reducing stock discrepancies and improving accuracy.
- Implemented customer service strategies, resulting in improved satisfaction ratings and loyalty.
- Coordinated scheduling and resource allocation for optimal staffing coverage during peak hours.
- Fostered a collaborative work environment, promoting open communication and teamwork among staff members.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
Claims/Receiving Supervisor
Wal-Mart Store
Houlton, ME
05.2020 - 05.2023
- Oversaw receiving operations, ensuring accuracy in inventory management and compliance with company standards.
- Trained and mentored staff on best practices for efficient product handling and safety protocols.
- Developed streamlined processes for receiving shipments, improving workflow efficiency and reducing errors.
- Coordinated with suppliers to resolve discrepancies and enhance communication regarding delivery schedules.
- Conducted regular audits of received goods to maintain quality control and minimize losses.
- Ensured safe working environment by enforcing safety protocols, leading toolbox talks, and providing necessary personal protective equipment.
Layaway Manager
Wal-Mart Store
Houlton, ME
02.1997 - 01.2010
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Led team in achieving operational efficiency through effective scheduling and resource allocation.
- Implemented inventory management systems to optimize stock levels and reduce shrinkage.
- Developed training programs for staff, enhancing customer service skills and product knowledge.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
High School Diploma -
Hodgdon MSAD#70
Hodgdon, MESkills
- Customer focus
- Workload management
- Motivational skills
- Influencing skills
- Employee scheduling
- Remote team management
- Meeting facilitation
- Performance coaching
- Succession planning
- Operational excellence
- Workforce planning
- Team leadership
- Teamwork and collaboration
- Customer service
- Decision-making
- Hiring and training
- Problem resolution
- Computer skills
Timeline
Frontend Team Associate
Wal-Mart Store
01.2025 - Current
Team Leader Manager
Wal-Mart Store
06.2023 - 01.2025
Claims/Receiving Supervisor
Wal-Mart Store
05.2020 - 05.2023
Layaway Manager
Wal-Mart Store
02.1997 - 01.2010
High School Diploma -
Hodgdon MSAD#70