Dynamic leader with a proven track record at Texana Center, adept in operations management and strategic planning. Excelled in staff training and team development, enhancing productivity by 30%. Skilled in regulatory compliance and problem-solving, fostering client relations and ensuring high-quality service delivery.
Overview
26
26
years of professional experience
Work History
Supervisor of Operation
Texana Crisis Center
Rosenberg, TX
09.2022 - Current
Identified and resolved unauthorized, unsafe, or ineffective practices.
Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.
Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
Assisted in strategic planning efforts within the organization by providing valuable insights based on experience leading teams within similar industries.
Coordinated cross-functional teams, ensuring successful completion of projects and meeting deadlines.
Developed and implemented training programs for new hires, improving overall team productivity and performance.
Participated in recruitment efforts, interviewing potential candidates to ensure they were a good fit for the company culture and possessed necessary skills for success on the job.
Supervised operations staff and kept employees compliant with company policies and procedures.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Participated Interdisciplinary team meeting
CPR and SAMA Certified
Completed bi-weekly payroll for [Number] employees
Admissions Coordinator
Behavior Hospital of Bellaire
Bellaire, TX
01.2016 - 01.2024
Confirmed all insurance benefits met standards of admissions as dictated by policy.
Compiled and analyzed data to track admissions trends and make recommendations for improvements.
Managed admissions processes for incoming clients promptly collecting and processing necessary documents.
Established and maintained referral relationships with area hospitals, physicians, and community organizations for the purpose of generating consistent admissions to the facility.
Provided midnight census.
CPR and CPI Certified
Child Protected Services Investigator II
Texas Department Of Family And Protective Services
Houston, TX
08.2013 - 05.2015
Quantifiable achievements are important.
Collaborated with federal agencies on investigations.
Carefully documented statements, observations, and evidentiary materials.
Documented findings and prepared detailed reports.
Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
Interviewed and interrogated suspects.
Supervised and motivated field investigators and collaborated with personnel to identify strengths and areas of weakness.
Prepared case reports from allegations, transcripts of interviews and physical evidence.
Provided expert testimony in court proceedings, bolstering the credibility of presented evidence.
Performed advanced social work related to protective services, intake, child abuse or neglect, investigation, foster care, and adoptions.
Determined action to be taken to remove or to reduce an immediate threat to the safety of a child to include testifying in court to seek emergency protective services, placing children in substitute care, referring family for immediate crisis intervention therapy or other community resources.
Respiratory Therapist
Children Habilitation Center
Harvey, IL
09.1998 - 11.2010
Managed ventilator support for critically ill patients in intensive care units, ensuring proper adjustments according to physician orders and clinical guidelines.
Provided emergency response assistance in cases of respiratory distress or failure as part of a rapid response team.
Served as a resource for staff and patients on the safe use of supplemental oxygen, ensuring optimal therapeutic benefits.
Aided physicians with various procedures such as bronchoscopies, ventilator management, and intubations.
Collaborated with physicians and other healthcare professionals to develop and implement patient treatment plans.
Account Liaison
HCR ManorCare Corporate
Frankfort, IL
02.2008 - 03.2010
Coordinated account activities with sales representatives to maximize results and exceed performance targets.
Managed a portfolio of high-value accounts, ensuring timely delivery of services and solutions.
Implemented effective retention strategies to minimize client attrition rates while fostering loyalty among existing customers.
Education
Master of Science - Healthcare Administrator
Purdue University Calumet
Hammond, IN
02.2029
Bachelor of Science - Health Management
Calumet College of St. Joseph
Whiting, IN
04.2009
Technical - Respiratory Therapy
St. Augustine College
Chicago, IL
04.1994
Skills
Team Development
Recruitment and hiring
Maintenance Oversight
Budget Planning
Logistics Management
Regulatory Compliance
Planning and Implementation
Customer Service
Problem-Solving
Team Leadership
Decision-Making
Work flow planning
Health and safety compliance
Operations Management
Strategic Planning
Client Relations
Management
Staff Training
Staff Evaluation
Timeline
Supervisor of Operation
Texana Crisis Center
09.2022 - Current
Admissions Coordinator
Behavior Hospital of Bellaire
01.2016 - 01.2024
Child Protected Services Investigator II
Texas Department Of Family And Protective Services