- I enjoy helping others and giving back to the community
- Learning new cooking techniques and expanding my culinary skills
- Creative Writing
- Road Trips
- Passionate about balancing physical health with mental and emotional wellness
Linda McBride
Williamsport
Summary
Accomplished Patient Support Supervisor delivering effective communication, team efficiency, and crisis management. Committed to enhancing staff performance and patient care through targeted training and process improvements.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
Supervisor Patient Support
White Deer Run Drug & Alcohol Facility
Allenwood, PA
06.2016 - Current
- Mentored and trained staff on best practices in patient care and safety protocols.
- Conducted regular performance evaluations, providing constructive feedback to team members.
- Facilitated training sessions on substance abuse treatment methodologies for clinical staff.
- Led crisis intervention efforts, ensuring safe environments for patients and staff during emergencies.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Implemented process improvements to enhance workflow efficiency within treatment programs.
- Oversaw daily operations, ensuring compliance with facility regulations and standards.
- Developed and maintained relationships with external stakeholders and community resources.
Shift Seargeant
Monroe County Correctional Facility
Stroudsburg, PA
09.2007 - 06.2015
- Monitored inmate behavior, implementing de-escalation techniques to maintain order and safety.
- Supervised daily operations, ensuring adherence to facility regulations and safety protocols.
- Coordinated staff assignments, optimizing resource allocation for efficient shift coverage.
- Led training sessions for new personnel, enhancing team performance and compliance with operational standards.
- Developed incident reports, documenting key events and facilitating effective communication with management.
- Conducted regular inspections of facility areas, identifying potential security risks and recommending improvements.
- Collaborated with healthcare staff to address inmate health concerns promptly and effectively.
- Evaluated ongoing training needs for officers, ensuring continued professional development and improved skillsets.
- Led routine briefings before each shift commencement, emphasizing key objectives for patrols while reinforcing department expectations.
- Conducted thorough investigations into allegations of misconduct, maintaining integrity within the department by holding officers accountable for their actions.
- Conducted regular performance evaluations, identifying areas for improvement and providing constructive feedback to subordinates.
- Facilitated critical incident debriefings, promoting mental health support for officers involved in stressful situations.
- Responded effectively to high-priority incidents, demonstrating leadership under pressure and minimizing risks to public safety.
- Addressed personnel issues promptly and fairly, resolving conflicts within the team while upholding department standards.
- Mentored junior officers in proper policing techniques, contributing to their professional growth and career development.
- Managed staff scheduling efficiently, balancing workload distribution while maintaining optimal coverage during peak hours.
- Conducted investigations to identify suspicious activities, violations of policies and regulations and potential threats.
Education
GED -
New York School of Printing
New York, NYBachelors of Biblical Studies - Biblical Studies
North Carolina College of Theology
Castle Hayne, NCSkills
- Patient advocacy
- Customer service
- Staff management
- Policy enforcement
- Training and mentoring
- Conflict resolution
- Expectation setting
- Complex Problem-solving
- Decision-making
- Team building
- Verbal and written communication
- Goal oriented
Interests
Timeline
Supervisor Patient Support
White Deer Run Drug & Alcohol Facility
06.2016 - Current
Shift Seargeant
Monroe County Correctional Facility
09.2007 - 06.2015
GED -
New York School of Printing
Bachelors of Biblical Studies - Biblical Studies
North Carolina College of Theology