Linda M. Coleman
Pelion,SC
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Experienced Business Analyst and Liaison between Medical and Technology professionals in EMR application design, build and testing and Immunization Information systems. Excellent communicator at any level of management within an organization and all skill levels of end users. Proficient with in-person classroom training, one on one training and virtual training settings.
Overview
31
31
years of professional experience
Work History
Business Analyst/Project Coordinator
InterScripts
08.2022 - Current
- Supporting the Project Manager in gathering information, providing communications with clients, documentation of process and procedures for Patient Record Archive using InterScripts proprietary product, BytePad
- Organizing, scheduling and participating in client meetings
- Providing customer support for all levels of users of the Athenaflow EMR for major university health system
- Coordinated enrollment of medical providers in the Dr First Electronic prescribing module
- Completed new user set up in the AthenaFlow EMR
- Create documentation/release notes for company developed software upgrades
- Product Demos for new clients
Contractor –Trainer – South Carolina Department of Health and Environmental Control
Dataman, INC
02.2020 - 08.2022
- Coordinated training for statewide implementation of Immunization registry software
- Designed online learning classes for medical staff in participating clinics and health departments statewide for immunization registry software
- Led training sessions via WebEx for workflow and process using new immunization registry software
- Developed protocols and service level agreement for support desk
- Managed support desk during implementation and post go-live
- Developed internal/ external training modules with Adobe Captivate and CDC Train
Contractor – Centricity EMR and Centricity Practice Solutions Support Analyst
APMP Medical Consulting
05.2019 - 02.2020
- Provide customer support to end users via telephone, email, internal Centricity flagging and at elbow
- Provide customer support to patients for the Patient Portal via telephone and email
- Data base clean up and maintenance, Data analysis and reporting, and MPI data analysis
- End User training of electronic medical record software in live classroom and virtual classroom
Contractor- GE Centricity EMR Analyst – North Mississippi Health Systems
iMethods Consulting
03.2018 - 05.2019
- Provide customer support to end users via telephone, email and internal Centricity flagging
- Provide customer support to patients for the Patient Portal via telephone, and Data base clean up and maintenance
- Data analysis and reporting
- End User training of electronic medical record software
- MPI data analysis
Contractor- GE CPS Consultant - Central City Concern, Portland OR
Pivot Point Consulting
11.2017 - 12.2018
- Provide expertise on GE CPS implementation and project assessment, analysis of implementation of GE CPS for use in acute care setting
Project Manager
Family Care Partners Management, LLC
10.2016 - 07.2017
- Project Manager for Acquisition and Integration of Medical Practices
- Provide project management oversite for the acquisition and integration of medical practices in the Mid-Atlantic and Southeast area of the United States
- Provide Medical Practice operations evaluation and consultation
- Facilitate communication between Medical Practice and Family Care Partners leadership
- Prepare and maintain project plan
Project Manager
ContinuLink, a division of Procura
10.2015 - 10.2016
- Provide project management oversite for implementation and training of Home Healthcare software
- Manage multiple internal and external projects for software utilization and optimization
- Utilized Mavenlink, Confluence and Jira to track implementation and training projects, and documentation of issues with software
Contractor - Software Support Analyst – GE Centricity EMR and Practice Solutions
The Stowe Group
05.2014 - 10.2015
- Provide customer support for the clinical application of multiple versions of GE CPS and CEMR
- Utilize telephone, email and WebEx to remotely provide training and problem resolution to application end users
- Provide consultative services for Meaningful Use and PQRS submission utilizing the GE CPS and CEMR products
Senior Consultant for EHR
Entrust Healthcare
09.2012 - 04.2014
- Project management of EHR Implementation
- EHR software support and training – GE Centricity EMR versions 9.8 and 10 & CPS 10 and 12
- Software upgrade training and support
- Workflow redesign and clinical documentation process improvement
- Meaningful Use stage 1 and 2 and PQRS EMR use training and support
- Data base clean up and user support analyst duties for North Mississippi Health Systems ambulatory EMR
- LOINC and SNOMED codification project with MEDHOST (formerly HMS), project management and analyst duties
Clinical Informatics Administrator /Project Manager
Wake Health Services
03.2012 - 09.2012
- Project management of EHR implementation – developed EMR implementation project plan and managed the execution of the plan
- Completed project on time and on budget
- EMR application end user training in both a classroom setting and one on one
- Workflow redesign and clinical documentation process improvement
- Application support
- Management of implementation staff
Independent Consultant
10.2011 - 03.2012
- Consulted on Workflow redesign, medical office process improvement and EMR implementation using STI ChartMaker software in a 2 physician, multi-site sleep center
Director of Ambulatory EMR Services /Project Manager
University of Arkansas for Medical Sciences
07.2006 - 05.2011
- Managed project and personnel for implementation of GE Centricity EMR in multi-specialty outpatient clinical areas with 1800 users and GE Centricity Practice Solutions in 8 Area Health Education Centers across the state of Arkansas, reporting directly to CIO and CMO
- GE Centricity EMR analyst duties included training of end users in both a classroom setting and one on one, developed project plan for meeting Meaningful Use, developed and executed project plan for implementation of Advanced eRx, and CPOE
- Worked directly with end users to design and develop workflow and documentation templates for the EMR
- Prepared multimillion-dollar budget for fiscal year 2008, 2009, 2010, 2011 and projected 5-year budget increases
- HR duties including employee evaluations, coaching and discipline, payroll review and working with consulting firms for additional temporary staffing
Independent EHR/EMR Implementation Specialist
01.2005 - 07.2006
- Specialized in GE Centricity Physician Office EMR (formerly known as Logician) Implementation and Medical office set-up for the University of Arkansas for Medical Sciences Outpatient Clinics
- Acting as project manager for the implementation of Centricity EMR in the Myeloma Institute for Research and Therapy
- Serving as a Clinical Systems Analyst in the other outpatient clinics
- Analyzing workflow and customizing standard Centricity forms for specialties
- Training staff and physicians in use of Centricity Physician Office EMR in both classroom setting and one on one
Ambulatory Medical Office Operations Manager
Cox Health
01.1995 - 01.2005
- Managed daily operations for 9 providers in multi-disciplinary, multi- location medical clinics
- Experienced in the following service areas: Family Practice, Geriatrics, Pediatrics, Physical Therapy and other hospital-based clinics
- Managed AR, billing and collections
- Prepared multimillion-dollar annual budget
- Implemented new policies and procedures
- Supervised as many as 27 employees
- 5 years’ experience with Logician EMR (GE Centricity EMR) in daily practice and use
- Implementation and ongoing refinement of the EMR (GE Centricity EMR) and Practice management (GE IDX) software for a 3-physician geriatric clinic that had never used an EMR and managing data in a 9 provider clinic that has been on EMR (GE Centricity EMR) for 6 years
- Trained new employees on use of Logician (GE Centricity EMR)
- Worked with IDX practice management system and converted a clinic from Medical Manager to IDX
Clinical Billing Office Manager
Springfield Community Hospital and Clinics
08.1993 - 12.1994
- Supervised the daily operation of Central Billing office for 15 clinics
- Supervised 15 billing office employees, created & implemented training program for clinic staff
- Provided coding and auditing information for staff and physicians
- Worked with Medicare, Medicaid, Managed Care plans, and Workmen's compensation
- Excelled at AR reduction and management
Education
Diploma -
Hartville High School
Hartville, MOBusiness Administration - course of study
Missouri State University
Springfield, MOCertification in Management -
Missouri State University Management Development Institute
Mini MBA certification -
Missouri State University Management Development Institute
Skills
- Attention to detail
- Customer service
- Time management
- Problem-solving
- Project management
- Schedule management
- Client communication
- Client management
Timeline
Business Analyst/Project Coordinator
InterScripts
08.2022 - Current
Contractor –Trainer – South Carolina Department of Health and Environmental Control
Dataman, INC
02.2020 - 08.2022
Contractor – Centricity EMR and Centricity Practice Solutions Support Analyst
APMP Medical Consulting
05.2019 - 02.2020
Contractor- GE Centricity EMR Analyst – North Mississippi Health Systems
iMethods Consulting
03.2018 - 05.2019
Contractor- GE CPS Consultant - Central City Concern, Portland OR
Pivot Point Consulting
11.2017 - 12.2018
Project Manager
Family Care Partners Management, LLC
10.2016 - 07.2017
Project Manager
ContinuLink, a division of Procura
10.2015 - 10.2016
Contractor - Software Support Analyst – GE Centricity EMR and Practice Solutions
The Stowe Group
05.2014 - 10.2015
Senior Consultant for EHR
Entrust Healthcare
09.2012 - 04.2014
Clinical Informatics Administrator /Project Manager
Wake Health Services
03.2012 - 09.2012
Independent Consultant
10.2011 - 03.2012
Director of Ambulatory EMR Services /Project Manager
University of Arkansas for Medical Sciences
07.2006 - 05.2011
Independent EHR/EMR Implementation Specialist
01.2005 - 07.2006
Ambulatory Medical Office Operations Manager
Cox Health
01.1995 - 01.2005
Clinical Billing Office Manager
Springfield Community Hospital and Clinics
08.1993 - 12.1994
Business Administration - course of study
Missouri State University
Certification in Management -
Missouri State University Management Development Institute
Mini MBA certification -
Missouri State University Management Development Institute
Diploma -
Hartville High School
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