Linda Merklein
Summary
Hello my name is Linda and I am new to Port Charlotte. I am excited to find my new work family , I am looking for a stable long term company I can utilize my 30 years of customer service experience . The reason I enjoy working with people from all over the world in the hospitality spa service department is because I find it rewarding helping a client that comes in to the spa in discomfort because there muscles are tense and they may be in pain or stressed and after they leave they are happy and feeling better, I love making a difference. I have excellent customer service skills as I was awarded the employee of the month award many times ,I am a quick learner very responsible and always professional and I am excited to share my skills .
Overview
25
25
years of professional experience
Work History
Clinical Coordinator
Cortiva Institute
03.2004 - 10.2020
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Supervised and managed daily activities of clinical team consisting of [Number] physicians, nurses, and support staff.
- Upheld quality assurance procedures to maintain patient safety and satisfaction.
- Assessed clinical policies and procedures for compliance with changing regulations.
- Organized systems for tracking patient records to improve ease of retrieval.
- Built strong relationships with patients and families for optimized care satisfaction.
Licensed Massage Therapist
Palm -Aire Spa
10.1995 - 03.2004
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Maintained client treatment records and designed long-term care programs for return customers.
- Maintained clean and professional massage therapy environment with stringent adherence to sanitization protocols.
- Communicated with clients to discuss medical history, lifestyle and massage treatment goals.
- Utilized massage techniques to address diverse needs with deep tissue, therapeutic and sports massage.
- Developed knowledge of anatomy, physiology and pathology to supplement massage training.
- Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques.
Education
Licensed Massage Therapist - Massage Therapy
Florida College of Natural Health
Fort Lauderdale, FL04.1992
Skills
- Quick Learner
- Professional work ethics
- Social Perceptiveness
- Team Player
- Responsible
- 30 years of experience
- Dependable
Timeline
Clinical Coordinator
Cortiva Institute
03.2004 - 10.2020
Licensed Massage Therapist
Palm -Aire Spa
10.1995 - 03.2004
Licensed Massage Therapist - Massage Therapy
Florida College of Natural Health
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