Linda Miller
Southaven,MS
Summary
. Efficient billing professional with 6 years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive. I am seeking a full-time career in the Healthcare field where I can utilize my skills and experience. I am a high energy, patient minded individual that is detail oriented and passionate about my work performance. I contribute excellent problem solving skills, analytical and resourceful in resolution; strategic thinker with a “think outside the box” approach to situations
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Billing Clerk
Olive Branch Family Medical Center
07.2017 - Current
- Collection from patient and Insurance agencies, posting payments, working with patients and the insurance companies regarding medical claims etc……
- Filed and updated patient information and medical records.
- Posted payments and collections on regular basis.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Verified insurance of patients to determine eligibility.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Liaised between patients, insurance companies, and billing office.
- Handled account payments and provided information regarding outstanding balances.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
Customer Service Associate
CVS Pharmacy
11.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Increased revenue by cross-selling and upselling products and services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded proactively and positively to rapid change.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Private Duty Caregiver
Mrs. Faye Richardson
03.2019 - 11.2022
- Assisting patient with personal care; bathing, wound care, house work, laundry, cooking, errands etc.
- Assisted disabled clients to support independence and well-being.
- Developed rapport to create safe and trusting environment for care.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Built strong relationships with clients to deliver emotional support and companionship.
- Provided safe mobility support to help patients move around personal and public spaces.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Maintained clean, safe, and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
Pharmacy Technician/Clerk
Walgreens Pharmacy
11.2017 - 11.2018
- Fill prescriptions, operate register, and provide great customer service to all.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Entered and processed patients' prescriptions into internal system.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Collected co-payments or full payments from customers.
Customer Service Hostess
Dodges Chicken
11.2016 - 11.2017
- Provide excellent customer service, serve food, prepare food, clean store etc.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Contributed to team objectives in fast-paced environment.
- Informed customers of promotions to increase sales productivity and volume.
- Presented professional image consistent with company's brand values.
Customer Service Agent
NAMI - National Alliance Of Mental Illness
10.2015 - 11.2016
- Place and receive call pertaining to non-profit donations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Adapted to new applications and maintained knowledge of current technologies.
PRODUCTION ASSEMBLY SPECIALIST
DENSO MFG. AR INC.
02.2011 - 07.2014
- Operate multiple assembly stations building heating and air units for Toyota, Honda, and Caterpillar, etc.
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Frequently inspected production area to verify proper equipment operation.
Cashier
Wal-Mart
10.2010 - 02.2011
- Provide excellent customer service while conducting customer purchases, bag items, accounting duties, cleaning and maintain safety per OSHA guidelines, stock, etc.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Medical Office Prof./Medical Billing/Coding Cert. - Medical Office Professional/Medical Billing Coding
Concorde Career College
Southaven, MS07.2017
High School Diploma -
Delta C-7 High School
Deering, MO05.1986
Skills
- Insurance/Claims Billing
- CPT
- ICD-10
- HCPCS
- Customer Service
- Time Management
- Professionalism
- Multitasking
- HIPPA
- Medical Terminology
- Attention to Detail
- Scheduling/Inventory
- Appointment Scheduling
- Customer Support
- Clerical Support
- Regulatory Compliance
- Team Collaboration
- Safety Regulations
- Refunds and Exchanges
- Inventory Control
- Negotiation
- Account Updating
- POS System Operation
- Quality Assurance
- Account Management
- Customer Complaint Resolution
- Complex Problem-Solving
- Multi-Line Phone Systems
- Problem Resolution
- Customer Relationship Management (CRM)
- Stock Replenishment
- Guest Services
- Cross-Functional Team Collaboration
- Medical Claims Coding
- Data Security Procedures
- Inpatient Records Coding
- Billing and Coding
- Schedule Management
- Billing and Collection Procedures
- Patient Charting
- Teamwork and Collaboration
- Claims Processing
- Claims Review
- Multitasking and Organization
- HIPAA Compliance Certification
- Account Reconciliation
- Commercial and Private Insurance
- CMS-1500 Billing Forms
- Knowledgeable in Next Gen
- Payment Posting
- Electronic Claims
- Medical Claims Submission
- Insurance Claims Processing
- Patient Collections
- Critical Thinking
- Records Maintenance
- Data Entry
- Insurance Billing
Certification
- NCCT MEDICAL OFFICE ADMINISTRATIVE APRIL 2017
- NCCT MEDICAL BILLING AND CODING SEPTEMBER 2017
- CPR MARCH 2017 TO CURRENT
Activities
I am very passionate about children, elderly, and animals. I have volunteered for the R-3 movement while in school, raising awareness for children who are victims of sex trafficking, stocking backpacks with essential items needed for those rescued from sex trafficking. I love helping others. Educational/Work related skills that I have achieved are Insurance/Claims Billing, CPT, ICD-10, HCPCS, Customer Service, Time Management, Professionalism, Multitasking, HIPPA, Medical Terminology, Attention to Detail, and Scheduling/Inventory.
Timeline
Customer Service Associate
CVS Pharmacy
11.2022 - Current
Private Duty Caregiver
Mrs. Faye Richardson
03.2019 - 11.2022
Pharmacy Technician/Clerk
Walgreens Pharmacy
11.2017 - 11.2018
Medical Billing Clerk
Olive Branch Family Medical Center
07.2017 - Current
Customer Service Hostess
Dodges Chicken
11.2016 - 11.2017
Customer Service Agent
NAMI - National Alliance Of Mental Illness
10.2015 - 11.2016
PRODUCTION ASSEMBLY SPECIALIST
DENSO MFG. AR INC.
02.2011 - 07.2014
Cashier
Wal-Mart
10.2010 - 02.2011
Medical Office Prof./Medical Billing/Coding Cert. - Medical Office Professional/Medical Billing Coding
Concorde Career College
High School Diploma -
Delta C-7 High School
- NCCT MEDICAL OFFICE ADMINISTRATIVE APRIL 2017
- NCCT MEDICAL BILLING AND CODING SEPTEMBER 2017
- CPR MARCH 2017 TO CURRENT
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