Linda Miller
San Antonio,TX
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Roots at O'Connor Apartments
Sabael, TX
07.2021 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained up-to-date knowledge of company products and services.
- Communicated regularly with customers to gain insights into their needs.
- Collaborated with management on developing strategic plans for achieving business goals.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Directed and led employees, supervising activities to drive productivity and efficiency.
Manager
The Colony Uptown Apartments
San Antonio, TX
03.2018 - 06.2021
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all departments.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Assistant Manager
United Apartment Group
San Antonio, TX
03.2016 - 02.2018
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained up-to-date knowledge of company products and services.
- Established processes for monitoring customer satisfaction levels.
- Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
American Careers
San Antonio, TX05-1995
Skills
- Budgeting and finance
- Staff Management
- Task Delegation
- Product and service knowledge
- Operations Management
- Staff Development
- Staff Training and Development
- Consulting
- Employee engagement
- Business Development
Timeline
Assistant Manager
Roots at O'Connor Apartments
07.2021 - Current
Manager
The Colony Uptown Apartments
03.2018 - 06.2021
Assistant Manager
United Apartment Group
03.2016 - 02.2018
High School Diploma -
American Careers
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