Linda Miller
Winston-Salem,NC
Summary
Dynamic professional with a proven track record at American Trust, excelling in technical support and customer service. Leveraged troubleshooting expertise and communication skills to enhance user satisfaction and efficiency. Achieved significant improvements in client retention and system performance, demonstrating a strong ability to resolve complex issues and foster client satisfaction.
Professional Support Specialist with broad experience in delivering exceptional client assistance and resolving complex issues. Strong focus on team collaboration, adapting to changing needs, and achieving results. Skilled in troubleshooting, communication, and conflict resolution. Known for reliability, problem-solving, and customer-centric approach.
Personable and solution-focused, bringing strong communication and problem-solving abilities. Knowledge of troubleshooting techniques and technical support, combined with proficiency in managing customer inquiries and resolving issues efficiently. Committed to delivering exceptional service and fostering positive customer relationships.
Overview
38
38
years of professional experience
Work History
Specialty Services Support Specialist
American Trust
05.2021 - Current
- Provided technical support to resolve customer issues and enhance user satisfaction.
- Improved system performance by troubleshooting and resolving technical problems.
- Assisted customers with inquiries to ensure seamless user experience.
- Enhanced customer retention, offering timely solutions to technical challenges.
- Supported team in maintaining high service standards, ensuring user satisfaction.
- Worked collaboratively with peers to optimize support procedures.
- Implemented solutions for recurring issues, reducing downtime and improving efficiency.
Payroll and Distribution Specialist
Stanley Benefits
12.2015 - 04.2021
- Responsible for processing defined contribution and defined benefit distributions in a timely and accurate manner.
- Managed product distribution for maintaining consistent supply chain flow.
- Improved efficiency by organizing distribution procedures.
- Facilitated communication with clients and participants, ensuring timely responses and updates.
- Enhanced coordination among team members, improving overall productivity.
- Uncovered and resolved errors with minimal oversight.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Client Manager
Aon Service Corporation
03.1987 - 05.2015
- Delivered exceptional customer service by proactively anticipating client needs and providing tailored solutions.
- Established trust with clients through consistent follow-up and a commitment to understanding their unique business needs.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Maintained detailed records of all client interactions, ensuring accuracy in reporting and facilitating clear communication across teams involved in each project or campaign execution.
- Managed and oversaw the preparation of government filings for employee benefit plans.
- Prepared and electronically filed forms 5500 with the DOL for employee benefit plans.
- Prepared financial statements and reconciliations of bank statements for auditing purposes..
Education
Bachelor of Science - Accounting
University of North Carolina At Greensboro
Greensboro, NC12-1983
High School Diploma -
North Forsyth High School
Winston-Salem, NC06-1978
Skills
- Technical support
- Customer service
- Troubleshooting expertise
- Problem resolution
- Communication skills
- Time management
- Technical documentation
- Knowledge sharing
- Client satisfaction
Timeline
Specialty Services Support Specialist
American Trust
05.2021 - Current
Payroll and Distribution Specialist
Stanley Benefits
12.2015 - 04.2021
Client Manager
Aon Service Corporation
03.1987 - 05.2015
Bachelor of Science - Accounting
University of North Carolina At Greensboro
High School Diploma -
North Forsyth High School
Similar Profiles
Gabor HorvathGabor Horvath
Design Wood Flooring Installer at American Trust FlooringDesign Wood Flooring Installer at American Trust Flooring
Natalie M. HunterNatalie M. Hunter
Client Service Manager at American Trust RetirementClient Service Manager at American Trust Retirement
Heather SummittHeather Summitt
Loan Administrative Assistant at American Bank and Trust CompanyLoan Administrative Assistant at American Bank and Trust Company