Linda Miller
Selden,NY
Summary
Dynamic individual with hands-on experience in dealing with Employee Relations and Labor Relations and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
24
24
years of professional experience
Work History
Chief, LR/ER Section
Internal Revenue Service
05.2024 - 04.2025
- As the Branch Chief for Philadelphia, I am responsible for planning, organizing, and directing the case work within my team. I assign a variety of case types to the Labor Relations Specialist using the ALERTS systems. I am responsible to complete individual employee appraisals, I complete mandatory reports for my team including PQMRS workload reviews, including Closed Service Central ticket reviews, which includes the overage ALERTS case report, forward tran report, and FTCP report. Ensure accuracy when validating and signing SETR. Add and approve BEARS requests for my workgroup. Attend staff meetings with the Associate Director, and I hold monthly meetings on the Open ALERTS Case reviews with all Directors within Philadelphia servicing areas. I review, edit, and modify letters which range from non-disciplinary to adverse actin letter. Use HR Connect to approve any outside employment requests within the workgroup and ensure that all mid-year and annual appraisals are issued timely. Ensure that all Service Central Tickets are responded to by the LRS by reviewing these open tickets daily. Responsible to advise and guide executive staff of Title VI of the Civil Rights Act, EEO, FMLA etc.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Hours per week: 40
- Pay Plan: IR-0201-04
Lead, Labor Relations Specialist
Internal Revenue Service
07.2021 - 05.2024
- As the Lead, LR Specialist in Philadelphia, LERN, I am responsible to train new hire employees as LR Specialists, I run ALERTS reports and forward to the Directors for over 20 business units. I act for the Branch Chief in their absence and respond to controls and attend their meetings, respond to additional employee issues, and field additional phone calls from Executive staff. As the Lead, I hold many diverse managerial meetings and training for all levels of management from front line managers, department managers, field territory and Directors, and Directors in Campus environments for employee and conduct related issues. I am the 1203 Branch Consultant and expert on RRA '98, section 1203 issues. As such I review all potential 1203 cases within the Branch LR Staff, review managements determination on their findings of willful or non-willful determinations. I review all letter types from the LR Specialist that range from counseling memos, Letter of Admonishments, Letter of Reprimands, proposed suspension letters, adverse action letters and decision letter to ensure that they are written correctly and follow IRS policy. I communicate with GLS and prepare statements of cases when cases move towards arbitration. I have prepared action plans for underperformers in my workgroup, which included ways for these employees to become fully successful in their position. I meet every day with managers and executive staff to consult with them on employee issues, ranging from Oral Replies, Executive Summaries, and decisions that are necessary to adjudicate LR cases. I provide all levels of management including executive staff and NTEU guidance and instruction on all labor relations matters, which includes, leave issues, employees failing to follow managerial directives, high profile cases such as indefinite suspensions for criminal activity. I am versed in negotiating with executive staff to achieve their desired outcome on conduct cases, which result in either a non-disciplinary action, disciplinary action, or adverse action. I am the POC for all EQUIFAX unemployment claims and forward those cases to the appropriate LRS's for completion. I ensure that I give proper guidance and advice to executive staff based on IRS rules and regulations. I am versed and guide and educate management on Federal Labor Relations Authority, FLRA, Merit System Protection Board, MSPB, Office of Personnel Management, and Equal Employment Opportunity Commission, EEOC. I have created numerous PowerPoints for training purposes in LR, I have created Excel spreadsheets with charts and graphs and pivot tables. I am self-directed and prepare training material and adhere to all timeframes in LR. I can multitask without sacrificing quality of work.
- Hours per week: 40
- Pay Plan: GS-0201-13
Labor Relations Specialist
Internal Revenue Service
09.2015 - 07.2021
- As a LR specialist in Philadelphia LERN Section 1, I am proactive in defining and accomplishing organizational goals as they relate to employee conduct and performance issues, case types worked are Treasury Inspector General for Tax Administration (TIGTA) cases, Tax compliance cases, Administrative cases, Grievances, 2070's, and employee performance cases. I ensure all workload is worked timely. Through my technical expertise I advise management on how to handle employee conduct and performance issues. I refer to and utilize the 2022 NTEU contract as well as to Cyber Feds. I review with management their completed form 11396, recommendation for disciplinary/adverse action. I can multitask daily and ensure all cases are worked timely and below goals. I go over penalties using the penalty guide as well as Douglas factors if needed. I use the ALERTS database daily, and WRD SharePoint site. I underscore the importance of meeting managements desired outcomes and advise and educate management if their determination is in line with past practice and case history. I have written several PowerPoint presentations on how to use ALERTS proper ALERTS event codes, how to complete Form 11396 and how to use XNEXACT appropriately. I initiate meetings with management staff to review open ALERTS cases to ensure timely processing of those cases. I am responsible to run the BOE 4.2 open case report for the Philadelphia sections. This report is shared with all of Accounts Management W&I, Philadelphia, Compliance Services SB/SE, Philadelphia and Memphis Campus, ALL SPEC areas sand FA Area 1, 2, 3 and 4. I am responsible for sending out all information requesting for the entire team using IR Tracker and to ensure that all requests are submitted under the 7114 mailbox by NTEU. I conduct numerous outreach training with management which range from Conduct issues to FMLA training. I order desktop supplies for the unit, and I am mentoring and training the new Labor Relations Assistants on how to work cases to using the ALERTS system. I am well versed in using the WRD SharePoint site and navigating the WRD team only templates. I collaborate with management to address conduct issues in each business unit and provide technical support using the NTEU contract and ALERTS database when addressing employees conduct issues. I review FMLA cases before management approves these requests by employees. I address management concerns and review policy regarding Reasonable Accommodation requests.
- Hours per week: 40
- Pay Plan: GS-0201-1
Management Program Assistant
IRS
08.2016 - 09.2016
- As a management and program assistant I was responsible for keeping controls and dues that were to be elevated to the Operations manager. I kept record of all annual and midyear reviews for the entire department which consisted of over 150 employees. I was the point of contact for FMLA. I would review all medical documentation before it was sent to the Department manager for accuracy. I trained and created a PowerPoint on how to use and apply for jobs on USAjobs.gov. This was an in-class hands on training. I was responsible and trained employees on how to use the W&I SharePoint site for creating folders. I created a user guide on how to use this system. Due to my being a subject matter expert on HR connect, I was charged with the task of moving over 800 employees in W&I Accounts Management. I met with upper management weekly and coordinated with all departments to meet the needs of each individual team. I collapsed an entire Operations and stood it back up and created another department. This was never done in AM and because of the success of this I was asked to write a tutorial to National Office on how to complete a realignment. I was also responsible in creating a seating chart for over 1500 employees in W&I. I took the lead role and seated various shift from day shift, mid shift and night shift to ensure all workstations were utilized. Through my expertise there was a seamless transition in the Reorganization of Brookhaven Accounts management and seating. I attended weekly staff meeting. I mentored and trained new secretaries. I am a subject matter expert on SETR and the point of contact for the Operations in Brookhaven. Because I am the subject matter expert on HR connect, I was requested to train all secretaries on how to use the system. My experience in all phases and systems of the AM operation has provided me with the tools to instill the flexibility in working with others and to react to the ever-changing environment and the demand of balancing working many different programs such as SETR, HR Connect, creating pivot table, Training for USA jobs, SharePoint. Etc.
- Hours per week: 40
LR Assistant
Internal Revenue Service
06.2016 - 09.2016
- 100% of my time As an LR Assistant I was responsible for preparing and adding cases for the specialists using the ALERTS system. I would ensure all the proper case documentation was in the paper file. I used many computer-based systems while in Labor Relations examples are SETR, HR Connect, TIMIS, EQUIFAX etc. I utilized daily the NTEU national agreement. I was tasked with updating and uploading the AWARDS templates using the WRD SharePoint site. I enhanced the AWARDS template when it was first implemented and converted it to a PDF for easy uploading in the SharePoint site. This was then shared with all of WRD LR staff. I was responsible in securing court reporters for Oral Replies for the specialist. I created desk procedures for new LR Assistance who were hired in the unit. I trained two new LR specialist on how to use the ALERTS system. I prepared information requests for the specialists and closed Reports of Investigation cases using the TRAN forward event on ALERTS and sent the disposition of these case to TIGTA. I scheduled grievance meeting for the specialist and attended these meetings as an observer. I was responsible in printing SF-52's for the specialists for suspensions and adverse actions. I redacted annual appraisals, 6850's, for information requests and ensured there was the proper particularized need was included by NTEU. I was responsible to run monthly the Open Case Report using the BOE 4.1 on ALERTS and forwarded this information to executive staff. I used and sent many emails to management to schedule meeting and responded to case related questions.
- Hours per week: 40
- Pay Plan: GS-0201-06
Computer Assistant
Internal Revenue Service
08.2014 - 10.2014
- I worked in Planning and Analysis as a computer assistant. In this position, I updated IDRS with the most current signatures of executive staff for when letters are issued to taxpayers, I ran reports for the Accounts Management organization. Sent controls out to the management staff with due dates. Worked the WP&C and entered this report online. Entered the WITS and BITS report for the organization.
- Hours per week: 40
IT Specialist
IRS
01.2014 - 08.2014
- As an IT Specialist, I was responsible to trouble shoot customer computer issues over the phone who are reporting connectivity issues I search Kisam knowledge base to find answers to resolve a computer issue. I Provided support for Lan or SEE lock outs, software installs, corrupt outlook or Windows profiles, software installs, hardware troubleshooting. I use Device Manager for any hardware issue which tells me if there is anything wrong. I provided Tier2 support for complex issues such as failed software installs, Hardware issues. I provide support for Anyconnect connectivity issues whether at home or in office. I supported for wifi. I provide password resets, SEE lock outs, printer installs. Windows errors boot up problems, viruses, VPN connectivity issues. Use of Symantec Software Portal to install any software on IRS PC'S. Use of COE Enterprise to download software not on Portal. Installed software throughSymantec Management Agent. Troubleshooting of PCs andlaptops on a Windows 7, Network using Bomgar or remote desktop.
- Hours per week: 40
Supervisor
IRS
09.2001 - 09.2005
- In additional to performing the normal managerial duties of monitoring, reviews, coaching, timekeeping, etc. I accepted a lead role in developing new procedures in processing casework. I prepared a series of training classes for when the unit was required to take taxpayer calls and reroute them to the proper telephone gate. I facilitated classes with my team to explain how to read a scripted and to transfer the phone calls. I was responsible to complete Mid-Year and annual appraisals. I ran reports for the Department for suspense work etc.
- Hours per week: 40
Education
Associate Degree - Business Management
Suffolk Community College
Selden, NYSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Dependable and responsible
- Flexible and adaptable
- Time management
- Attention to detail
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
- Multitasking Abilities
Country of Citizenship
United States
Timeline
Chief, LR/ER Section
Internal Revenue Service
05.2024 - 04.2025
Lead, Labor Relations Specialist
Internal Revenue Service
07.2021 - 05.2024
Management Program Assistant
IRS
08.2016 - 09.2016
LR Assistant
Internal Revenue Service
06.2016 - 09.2016
Labor Relations Specialist
Internal Revenue Service
09.2015 - 07.2021
Computer Assistant
Internal Revenue Service
08.2014 - 10.2014
IT Specialist
IRS
01.2014 - 08.2014
Supervisor
IRS
09.2001 - 09.2005
Associate Degree - Business Management
Suffolk Community College
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