Linda Mpofu
Summary
Proven hospitality professional with extensive experience in enhancing customer satisfaction and streamlining service operations at prestigious clubs like Wycliffe Golf And Country Club Homes. Excelled in training staff on wine knowledge, boosting revenue through strategic upselling, and maintaining high standards of food safety. Skilled in multitasking and fostering warm customer relationships, consistently achieving profit targets through effective team collaboration and service excellence.
Overview
5
5
years of professional experience
Work History
Dining Room Server
Alto Lakes Golf & Country Club
Lincoln, NM
05.2024 - Current
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean dining environment.
- Built long-lasting relationships with residents.
- Contributed to a positive work atmosphere by fostering teamwork among colleagues while also demonstrating initiative when needed.
Server/Banquet Bartender
Northmoor Country Club
Highland Park, IL
05.2023 - 08.2026
- Prepared for events by setting up bar, stocking supplies, and arranging tables.
- Responded to guest questions and requests with friendly and knowledgeable service.
- Contributed to successful events by setting up mobile bars in various locations according to event specifications.
- Set up glassware, liquor, and other necessary supplies for special events.
- Collaborated with banquet staff to ensure seamless event execution, resulting in increased client satisfaction and repeat business.
- Ensured proper glassware was used for each cocktail type, demonstrating attention to detail that elevated guest experience levels.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Wine Steward
Wycliffe Golf And Country Club Homes
Wellington, FL
10.2023 - 05.2024
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Managed cellar and beverage storage maintenance to prevent inventory spoilage.
- Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
- Set up wine tastings to bring in business and promote special offerings.
- Incorporated guest and management feedback to deliver unparalleled service and consistently hit profit targets.
Server
Wycliffe Golf And Country Club Homes
Wellington, FL
09.2023 - 05.2024
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
Server
Hideaway Beach Club
Marco Island, FL
10.2022 - 05.2023
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Oakmont Golf & Country Club
Oakmont, PA
08.2022 - 10.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Assistant Restaurant Manager /Wine Steward
Thatu Resturant
Sandton Johannesburg South Africa
01.2022 - 08.2022
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Set up wine tastings to bring in business and promote special offerings.
- Incorporated guest and management feedback to deliver unparalleled service and consistently hit profit targets.
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Managed cellar and beverage storage maintenance to prevent inventory spoilage.
Education
Cerficate - Wine And Spirts
Wine And Spirit Education Trust
04.2017
Associate of Science - Food And Hospitality Management
Centec College FET
Durban South Africa 01.2017
Skills
Customer service focus
Kitchen Communication
Safe Food Handling
Resident support
Food safety understanding
Table preparation
Food service skills
Timeline
Dining Room Server
Alto Lakes Golf & Country Club
05.2024 - Current
Wine Steward
Wycliffe Golf And Country Club Homes
10.2023 - 05.2024
Server
Wycliffe Golf And Country Club Homes
09.2023 - 05.2024
Server/Banquet Bartender
Northmoor Country Club
05.2023 - 08.2026
Server
Hideaway Beach Club
10.2022 - 05.2023
Server
Oakmont Golf & Country Club
08.2022 - 10.2022
Assistant Restaurant Manager /Wine Steward
Thatu Resturant
01.2022 - 08.2022
Cerficate - Wine And Spirts
Wine And Spirit Education Trust
Associate of Science - Food And Hospitality Management
Centec College FET