Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Linda Nathongbo

Murfreesboro,TN

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Experienced with technical diagnostics and system maintenance. Utilizes problem-solving skills to ensure optimal equipment functionality. Strong understanding of collaborative teamwork and efficiency improvements.

Overview

22
22
years of professional experience

Work History

Repair/SCA Technician Lead

Assurant Inc.
09.2020 - Current
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Enhanced operational efficiency, automating repetitive technical tasks where possible.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Conducted regular progress reports to monitor individual growth and make necessary adjustments to instructional methods.
  • Established clear objectives for each lesson, ensuring students understood expectations and goals.

Sorter/Packer

Ingram Content Group
11.2018 - 08.2020
  • Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
  • Used hand-held scanners to sort items into specific categories.
  • Stacked items according to weights, sizes, types, and picking priorities.
  • Reduced errors in the sorting process by conducting thorough quality checks and maintaining accuracy.
  • Adapted quickly to changes in workload demands or priorities, demonstrating flexibility in meeting shifting objectives while maintaining high-quality outcomes.
  • Followed company policies and procedures to produce consistent work results.

Operation Support Specialist

Dale Insulation & Gutters
01.2014 - 10.2018
  • Reviewed all the incoming tickets that are sent by the salesman and scheduled and assigned work to the installers to maintain a demanding schedule
  • Managed daily operations, including scheduling shifts, tracking inventory levels, and ensuring adequate staffing to meet business demands.
  • Performed administrative duties and prepared operational procedures to assist operations support manager.
  • Enhanced customer satisfaction by resolving issues promptly and providing excellent communication throughout the resolution process.
  • Maintained detailed records of all activities related to operations support functions for easy reference during internal audits or regulatory reviews.

Operations Specialist Level II Tech

Asurion
04.2003 - 08.2013
  • Minimized damage and repair costs through careful management and preventative maintenance.
  • Improved repair accuracy, employing detailed documentation process for each step of repair, from diagnosis to testing.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
  • Operated soldering iron stations to solder connectors to cable assemblies.
  • Inspected and tested, repaired and refurbished products for proper operation.

Education

High School Diploma -

Continental Academy
Miramar, FL
09.2011

Skills

  • Clerical support
  • Customer Service
  • Analyze test results/detail oriented
  • Inventory/time Management
  • Microsoft word and Excel Proficient
  • Relationship/team building
  • Technical Support
  • Troubleshooting
  • Quality Inspection
  • Multitasking and organization
  • Works Well Under Pressure

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Repair/SCA Technician Lead

Assurant Inc.
09.2020 - Current

Sorter/Packer

Ingram Content Group
11.2018 - 08.2020

Operation Support Specialist

Dale Insulation & Gutters
01.2014 - 10.2018

Operations Specialist Level II Tech

Asurion
04.2003 - 08.2013

High School Diploma -

Continental Academy

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Linda Nathongbo