Linda Newton

• Demonstrated food products at various retail locations, enhancing customer engagement and driving sales through effective presentations.
• Set up food displays and maintained all presentation materials to be sanitary and compliant with health regulations.
• Managed inventory, ordered products to ensure seamless demo operations.
• Engaged with customers to provide detailed product information and address inquiries, improving overall customer satisfaction.
• Entered sales data and managed receipt documentation per corporate guidelines, ensuring compliance and accuracy in reporting.

• Assisted clients with FMLA, Short Term Disability, Maternity Leave, and related inquiries, ensuring clear understanding of processes and enhancing client confidence.
• Managed high volume of incoming calls during COVID-19 pandemic, demonstrating compassion and empathy in addressing sensitive issues, which fostered trust and rapport with clients.
• Provided guidance and support during challenging circumstances, helping clients navigate through their personal loss and associated benefits.
• Provided guidance and support during challenging circumstances, helping clients navigate personal loss and associated benefits, improving their overall experience and satisfaction.
• Maintained detailed records of customer interactions, contributing to improved service protocols and team performance.

Help take care of customers to set reservations, and to take care of changing reservation. Also took care of when flights were canceled.

• Addressed customer inquiries through various communication channels to ensure timely resolution.
• Maintained accurate records in proprietary systems to track customer interactions effectively.
• Resolved complex issues by coordinating with internal departments for effective solutions.
• Collaborated with team members to improve service delivery and enhance customer satisfaction.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Completed coursework in business administration, acquiring foundational skills essential for career advancement.
• Transitioned from studies to prioritize family responsibilities while maintaining commitment to professional growth.