Linda Osborne
Lampasas,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Multi-talented Sales Clerk focused on being productive and providing first-rate service to all customers. Proficient in customer service best practices and related options. Professional Care Attendant. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Certificates upon request
Overview
20
20
years of professional experience
Work History
Patient Observation Assistant
Seton Williamson Hospital
09.2022 - 03.2023
- Monitor vital signs and detect changes in the condition of patients.
- Assist patients with basic requests.
- Refrain from performing medical procedures or any unauthorized actions.
- Keep patient information confidential.
- Adhere to hospital policies and standards.
- Ability to handle emotionally distressing situations.
- Professional appearance and excellent hygiene.
- Ability to act calmly and swiftly under pressure.
- Relevant training and/or certifications as a Patient Sitter.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Work flexible hours; night, weekend, and holiday shifts.
Customer Service Clerk
Stoney's Liquor Store
09.2021 - 09.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Issued receipts and processed refunds, credits or exchanges.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Resolved concerns with products or services to help with retention and drive sales.
- Checked order details against account information to minimize errors and unnecessary delays.
Special Attendant-Caregiver
Private Practice
02.2015 - 06.2021
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Volunteer Coordinator/Accounts Payable Clerk
Samaritan Care Hospice
09.2003 - 08.2004
- Prepared vendor invoices and processed incoming payments.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Maintained good working relationships with vendors and resolved disputes.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Entered figures using 10-key calculator to compute data quickly.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Verified deposits, rectified discrepancies and processed end-of-day paperwork.
Education
Medical Assistant Program -
Concorde Career Institute
07.2004
Licensed Real Estate Agent -
C-21 Real Estate Academy
12.1999
Certified Nurses Aide & Home Health Aide -
Concorde Career Institute
06.1995
Licensed Cosmetologist -
A&C Beauty College
01.1973
High School Diploma -
Lanier High School
Austin, TX05.1971
Skills
- Personalized Support
- Building Customer Trust and Loyalty
- Courteous with Strong Service Mindset
- Productivity Standards
- Upbeat and Positive Personality
- Customer Service Excellence
- Efficient and Detail-Oriented
- Training Junior Team Members
- Cash Register Operations
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- Merchandise Arrangements
Additional Information
7/2004-2015 Out of Medical Leave
References available upon request
Timeline
Patient Observation Assistant
Seton Williamson Hospital
09.2022 - 03.2023
Customer Service Clerk
Stoney's Liquor Store
09.2021 - 09.2022
Special Attendant-Caregiver
Private Practice
02.2015 - 06.2021
Volunteer Coordinator/Accounts Payable Clerk
Samaritan Care Hospice
09.2003 - 08.2004
Medical Assistant Program -
Concorde Career Institute
Licensed Real Estate Agent -
C-21 Real Estate Academy
Certified Nurses Aide & Home Health Aide -
Concorde Career Institute
Licensed Cosmetologist -
A&C Beauty College
High School Diploma -
Lanier High School
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