LINDA PANDY
Site Manager
Summary
Talented Site Manager known for being well-rounded and personable. Committed to business initiatives and goals. Pursuing a new role where an understanding of the Facilities Management will be widely appreciated. Honest, hard-working and dedicated to building positive rapport with clients and vendors.
Overview
18
18
years of professional experience
Work History
SITE MANAGER - IST
Innovative Technology Solutions
LISLE, ILLINOIS
02.2012 - Current
- Responsible for providing leadership, operational support, ensuring IST Best Practices compliance and client satisfaction
- Capture monthly Volume and Quality reports
- Responsible for overseeing the location to ensure that Service Level Agreements and Quality metrics are met in accordance with client objectives
- Partner with client leadership to discuss issues and recommend solutions quarterly
- Monitor and approve Labor timekeeping weekly
- Conduct Annual Performance Reviews
- Troubleshoot and resolve non-routine customer complaints, including informing the Client
- Hiring, training and evaluating employees in multiple functions; ensure training materials are developed and implemented, and that staff is trained to support the delivery of client products and services
- Maintain procedures and operational structure, evaluate and modify performance measures that are necessary to ensure execution of client objectives
- Define, plan and monitor staffing requirements, work schedules and service objectives in accordance with client goals
- Monthly meet and partner with client site leadership to discuss Service Level Agreement and Quality results
- Mail and package retrieval and distribution
- Process outgoing mail and packages
- Supply inventory maintained for shipping supplies
- Process printing, copying, scanning and binding requests
- Maintaining a list for Konica copiers and location,
- Process out going FedEx packages.
Office Services Lead
Canon Business Solutions
LISLE, IL
06.2004 - 02.2012
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Used automated mail processing equipment to sort and collate mail
- Operated postage meters, mail sealers and labeling machines.
- Carried out day-day-day duties accurately and efficiently.
- Processed incoming FedEx and UPS packages.
- Data entry for the Accounts Payable department.
Education
DIPLOMA - Business
LEW WALLACE HIGH SCHOOL
No Degree - Computer Programming
Indiana Vocation Tech
Gary, IndianaSkills
- 18 years progressively responsible work experience managing a service/operations unit
- Demonstrated ability to partner with all levels of management and build strong working relationships,
- Strong analytical skills to assess operations and process problems and develop
- Excellent written communication and interpersonal skills;
- Excellent people management skills, to include coaching and mentoring, and creating work environment that attracts and retains high performing work teams
- Strong team building skills to include, candidate selection
- Strong ability to plan, prioritize and successfully execute multiple projects and
- Deliverables with little or no direction
- 2-5 years' experience with Microsoft Office Software (Word, Excel,) Excellent computer
- Skills; spreadsheets applications
- Strong work ethic; diplomatic; team and service oriented; builds strong working relationships
- Exhibits superior verbal communication and phone skills
- Exhibits exceptional customer service skills
- Consistently demonstrates professional demeanor, appearance and attitude
- Proven ability to remain calm under pressure; resilient
- Sound judgment and problem-solving ability
- Able to appropriately handle confidential and highly sensitive material
- Demonstrated ability to be flexible and adapt to an ever-changing work environment
- Assertive and resourceful; motivated; willing to ask questions and take initiative without direction
Timeline
SITE MANAGER - IST
Innovative Technology Solutions
02.2012 - Current
Office Services Lead
Canon Business Solutions
06.2004 - 02.2012
DIPLOMA - Business
LEW WALLACE HIGH SCHOOL
No Degree - Computer Programming
Indiana Vocation Tech