Linda Pathoumthong
Glendale,United States
Summary
Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Patient leader promoting developed skills in customer service and issue resolution. Enthusiastic yet disciplined house manager well-versed in scheduling and customer service for organization.
Compassionate professional in the field of residential guidance, known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, program development, and community building. Excel in empathy, communication, and leadership, ensuring positive outcomes in diverse living environments.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Bosa Donuts
07.2022 - Current
- Implemented standard operating procedures for food safety and quality control.
- Develop creative solutions to workplace challenges, fostering a culture of continuous improvement.
- Manage daily operations, increasing efficiency and customer satisfaction through streamlined processes.
- Supervise staff, ensuring adherence to company policies and fostering a collaborative work environment.
- Handle inventory management, reducing waste and optimizing stock levels for cost savings.
- Resolve customer complaints promptly, enhancing overall service quality and customer retention.
- Analyze sales data to identify trends, implementing strategies that boost revenue and profitability.
Cashier
Desert Diamond Casino
08.2022 - 04.2023
- Managed cash transactions with precision, ensuring accurate financial records and exceptional customer service in a fast-paced casino environment.
Assistant Manager
Thai Rama
01.2016 - 01.2022
- Managed daily operations, ensuring high customer satisfaction and efficient service.
- Trained and supervised staff, improving team performance and reducing turnover.
- Implemented inventory control measures, decreasing waste and optimizing stock levels.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Analyzed sales data, identifying trends and driving revenue growth.
Assistant Manager
Rainbow Donuts
09.2020 - 05.2021
- Assisted in managing daily operations of a busy donut shop.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Cashier
Thai Rama
01.2013 - 12.2015
- Handled cash transactions accurately, ensuring customer satisfaction and financial integrity.
- Addressed customer inquiries and dietary concerns, improving dining experience and loyalty.
- Maintained a welcoming environment, fostering repeat business and positive reviews.
- Operated point-of-sale system efficiently, processed payments, and balanced daily receipts with meticulous attention to detail.
- Worked seamlessly with kitchen staff to expedite orders, enhancing overall customer satisfaction and reducing wait times.
Cashier
Levy's Restaurant
04.2014 - 11.2014
- Maintained cleanliness and organization of workspaces and customer areas.
- Operated equipment for stocking and managing inventory efficiently.
- Cleaned, organized, and maintained backroom storage areas.
Cashier
Thai Lotus
01.2013 - 01.2014
- Prepared food items following health and safety guidelines.
- Assisted in inventory management of food supplies and equipment.
- Operated kitchen equipment safely and efficiently during meal preparation.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
Data Entry
ManPower
02.2013 - 08.2013
- Entered and verified data for accuracy, improving database reliability and reducing errors by 12%.
- Conducted in-depth data analysis, identifying key trends and opportunities. Implemented strategic solutions, leading to measurable improvements in operational performance.
Skills
- Time Management
- Attention to Detail
- Customer Service
- Problem Solving
- Teamwork
- Communication
- Sales reporting
- Staff supervision
- Multitasking and organization
Personal Information
- Date of Birth: 03/23/94
- Nationality: Lao Thai
Languages
- English, Native
- Laotian, Native
- Thai, Native
Timeline
Cashier
Desert Diamond Casino
08.2022 - 04.2023
Assistant Manager
Bosa Donuts
07.2022 - Current
Assistant Manager
Rainbow Donuts
09.2020 - 05.2021
Assistant Manager
Thai Rama
01.2016 - 01.2022
Cashier
Levy's Restaurant
04.2014 - 11.2014
Data Entry
ManPower
02.2013 - 08.2013
Cashier
Thai Rama
01.2013 - 12.2015
Cashier
Thai Lotus
01.2013 - 01.2014