Linda Pennington

• Answered incoming calls, directing clients to individuals addressing specific needs.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept the reception area clean and neat to give visitors a positive first impression.
• Handled complaints and questions, and re-directed calls to other team members.
• Packaged and shipped out all cases.

-Supervised 5 employees and coordinated daily office operations.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Oversaw office inventory activities by ordering, requisitions, stocking, and shipment receiving.
• Conducted training for new staff members and verified insurance information..
• Managed all patient appointments and financial transactions efficiently.

-Provide exceptional customer service

• Manage the application process efficiently.
• Conduct outbound calls to candidates.
• Handle payroll responsibilities
• Input data accurately
• Scan and organize documents.

-Manage check-in and charge-out processes

• Handle incoming and outgoing calls.
• Scan and organize documents efficiently.
• Input and maintain accurate data records
• Prepare and dispense medication as needed.