Linda Petrey
Kansas City
Summary
Dynamic professional with a strong background in patient care and crisis intervention, honed at The Caring Heart. Proven ability to enhance client satisfaction through compassionate communication and effective substance abuse support. Skilled in maintaining confidentiality and clinical documentation, ensuring compliance with HIPAA regulations while fostering a supportive environment for diverse populations.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Landscaper
Tina Medina
05.2025 - Current
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Performed seasonal maintenance tasks such as pruning, aeration, fertilization, and mulching to promote plant health and longevity.
- Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
- Maintained safe working environments by adhering to safety protocols and conducting regular equipment inspections.
- Resolved client concerns promptly by addressing issues professionally and offering viable solutions.
- Installed stonework according to landscape design plan and client specifications.
Counselor-in-Training, Housing Coordinator
Benilde Hall
04.2016 - 11.2026
- Supported Lead Counselor in lesson plan creation and field trip planning.
- Fostered communication and friendship among group members through team-building activities.
- Established rapport with diverse clientele through empathetic listening and effective communication skills, fostering trust and a supportive environment.
- Conducted thorough assessments to identify clients'' needs, enabling the creation of personalized therapeutic interventions.
- Developed strong therapeutic alliances with clients by demonstrating genuine compassion and a non-judgmental approach.
- Organized meetings, discussions, and events for 3 groups of people varying in age.
- Connected clients with relevant community resources to address psychosocial needs outside of the counseling setting.
- Demonstrated cultural sensitivity and adaptability by tailoring counseling approaches to meet the unique needs of diverse client populations.
- Maintained high level of patient confidentiality to comply with all federal and company regulations.
Attendant
Maple Hill Laundry
11.2023 - 04.2025
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Handled cash transactions accurately, ensuring proper documentation for financial records.
- Performed routine maintenance tasks on equipment, identifying potential issues before they escalated into larger problems.
- Assisted in training new attendants, sharing best practices and tips for efficient service.
- Maintained cleanliness and organization in all guest areas to ensure pleasant environment.
Cashier
Stathos-Farris Liquor
09.2021 - 10.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
CNA, CMA
The Caring Heart
11.2018 - 03.2019
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Enhanced patient satisfaction by providing compassionate and attentive care in their homes.
Housing Coordinator, Case Manager, Volunteer
Mental Health
07.2005 - 11.2017
- Maintained database of housing resources, landlords and management companies.
- Managed the application process, thoroughly reviewing documents for accurate income verification and eligibility determination.
- Oversaw the leasing process from initial inquiry through move-in preparations to ensure seamless transitions for new tenants.
- Assisted clients experiencing homelessness or housing instability by guiding them through available programs that best met their needs based on individual circumstances.
- Ensured compliance with all fair housing laws by providing training sessions for staff, maintaining updated documentation and implementing policies that promoted equal housing opportunities.
- Streamlined housing processes for increased efficiency and reduced wait times for applicants.
Assistant Detox Coordinator, Intake Technician,
Salvation Army Adult Rehabilitation Center
03.2007 - 07.2011
- Maintained detailed documentation of all patient interactions, treatments, and outcomes to ensure continuity of care across providers.
- Oversaw the safe and proper administration of medications to patients, in accordance with established protocols and physician orders.
- Managed budgets effectively while maintaining high-quality service delivery within financial constraints.
- Increased accessibility of services by working with insurance companies and other funding sources to minimize out-of-pocket costs for clients.
- Reduced the occurrence of relapse by providing ongoing support and resources to clients postdetox.
- Continuously updated knowledge on best practices in addiction treatment by attending relevant conferences, workshops, and trainings regularly.
- Collaborated with multidisciplinary teams to develop comprehensive care plans for each individual client.
- Enhanced detox program effectiveness by implementing evidence-based practices and protocols.
Seasonal Worker
Salvation Army Adult Rehabilitation Center
10.2009 - 12.2010
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Transportation of clients
- Overseeing holiday activities
Education
No Degree - CMA/ Med Technician
Bethesda Dementia Unit
Gladstone, MO09-2017
No Degree - Peer Support
Kansas City Kansas Community College
Kansas City, KS09-2017
Nursing
Kansas City Kansas Community College
Kansas City, KS11-2016
CNA - Nursing
Donnely College
Kansas City, KS04-2009
Skills
- Substance abuse awareness
- Multicultural competence
- Suicide prevention
- Peer support
- Counseling techniques
- Crisis intervention
- Substance abuse support
- Patient care
- Vital signs monitoring
- HIPAA compliance
- Maintaining confidentiality
- Compassionate communication
- Clinical documentation
Certification
- Peer Support Training - 2017
- CNA - Certified Nurse Assistant
- CMT - Certified Medication Technician
- HCA - Home Care Aide
- Substance Abuse Training
- Certified Detox Technician
Timeline
Landscaper
Tina Medina
05.2025 - Current
Attendant
Maple Hill Laundry
11.2023 - 04.2025
Cashier
Stathos-Farris Liquor
09.2021 - 10.2023
CNA, CMA
The Caring Heart
11.2018 - 03.2019
Counselor-in-Training, Housing Coordinator
Benilde Hall
04.2016 - 11.2026
Seasonal Worker
Salvation Army Adult Rehabilitation Center
10.2009 - 12.2010
Assistant Detox Coordinator, Intake Technician,
Salvation Army Adult Rehabilitation Center
03.2007 - 07.2011
Housing Coordinator, Case Manager, Volunteer
Mental Health
07.2005 - 11.2017
No Degree - CMA/ Med Technician
Bethesda Dementia Unit
No Degree - Peer Support
Kansas City Kansas Community College
Nursing
Kansas City Kansas Community College
CNA - Nursing
Donnely College
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