Linda Pheng
Food Service Worker
Hercules,USA
Summary
Professional with hands-on experience in food service, prepared to contribute effectively. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in food preparation, customer service, and maintaining clean, safe work environment. Reliable and dependable, with commitment to high standards and delivering quality service.
Overview
22
22
years of professional experience
Work History
Food Service Worker
Lemongrass Bistro LLC
01.2009 - 01.2025
- Developed a thorough knowledge of the menu and accurately input customer order into the POS
- Assisted kitchen staff in preparing food according to customer orders and special requests.
- Planned and executed daily operation to ensure outstanding service
- Managed daily meal preparation and service operations for dine-in and takeout customers, ensuring consistency in quality and presentation.
- Coordinated and executed the order and delivery of big catering order
- Oversaw budgets, monitored expenditures, handled payroll processing, managed financial records, and operated both Point of Sale systems and cash machines.
- Cleaned and sanitized kitchen equipment to meet health code and regulations
Billing Associates
AssetMark Financial Services, Inc
01.2007 - 01.2009
- Reconciled & balanced daily non billable or billable trades.
- Calculated & processed monthly & quarterly client billing, multiple custodian revenue sharing fees, quarterly program maintenance fees & premiere consultant marketing allowances.
- Upload fees to custodians & reconcile fee payments from custodians. (Pershing, Swbwab, Fidelity, TD Ameritrade, Genworth Financial Services)
- Process payments and commission statements to over Broker Dealers, Advisory Firms, Strategists and Investment Manager.
- Resolved all billing related issues and escalated questions from internal & external clients.
Investors Services Representative
Phoenix American Inc.
01.2006 - 01.2007
- Compiled, processed and QC all incoming REITs subscription agreements to meet clients’ guidelines & SEC compliance rules/regulations.
- Organized, recorded & deposited daily checks/wire from clients for all new investments.
- Calculated, audit & processed weekly Broker Dealer commissions.
- Marketing Fees and Escrow commissions.
- Processed ACH information, prepared statements & reports for commission payout. Update new Broker Dealer selling agreements, sent welcome investors & confirmation letters.
- Resolved daily issues, problems and inquiries from clients and advisors.
Financial Services Representative
New York Life Insurance
01.2003 - 01.2006
- Sale and managed a base of 100+ new clients on insurance, retirement plans and products.
- Warm called/cold called qualified individuals and coordinated appointments.
- Conducted fact-finding interviews, educated clients on products, provided quotes and answered potential client’s questions and concerns.
- Developed marketing strategies to enhance client base through mass mailings, cold-called, referrals, walk-and talks, expositions and educational seminars.
Education
B.S. - Sociology w/option in Human Services
California State University
Hayward, CA01.1999
Skills
- MS Word, MS Excel, Access, Calyx Soft Point, Field Tech Illustration System, Type 40 wpm
Timeline
Food Service Worker
Lemongrass Bistro LLC
01.2009 - 01.2025
Billing Associates
AssetMark Financial Services, Inc
01.2007 - 01.2009
Investors Services Representative
Phoenix American Inc.
01.2006 - 01.2007
Financial Services Representative
New York Life Insurance
01.2003 - 01.2006
B.S. - Sociology w/option in Human Services
California State University