Linda Phipps

Remotely support Inbound and Outbound calls to assist members with medical coverage renewal information. Document relevant details of interactions with members while building rapport, showing empathy, and efficiently communicate. Aud member inquiries regarding applications to respective states and complete application on their behalf if applicable.

• Screened a high volume of calls and emails and initiated actions to respond to direct messages for managers.
• Supported the VP of Sales with proactive correspondence management, document coordination, and customer relations.
• Managed multiple tasks and met time-sensitive deadlines.
• Liaised with vendors, contractors, and professional services personnel to properly process orders.
• Prepared itemized statements, bills invoices, and recorded amounts due for items purchased or services rendered.
• Invoiced Purchase Orders, along with freight costs for a multi-million dollar company.
• Assist our Marketing Director with promotional materials for our vendors, distributors, and potential clients. I also keep inventory for all marketing materials.

• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
• Communicated with customers to identify and resolve outstanding payments.
• Reconciled accounts receivable ledger to verify payments and resolve variances.
• Managed over 100 customer calls per day.

• Helped my mother manage money, pay bills and shop for groceries or personal items.
• Maintained clean, safe and well-organized environment.
• Administered medication as directed by physician.
• During this time i was afforded the special time of raising my children, while being active in their school functions and volunteering in our community with various organizations until i was ready to go back in the work force.
• Saved $[Amount] by implementing cost-saving initiatives that addressed long-standing problems

• Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
• Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
• Obtained the client's medical history, medication information, symptoms, and allergies.
• Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
• Confirmed appointments communicated with clients, and updated client records.
• Created plans and communicated deadlines to ensure projects were completed on time
• Handled 100 calls per day to address customer inquiries and concerns