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Linda Pierik
Syracuse
Work Preference
Summary
Dedicated professional with strong customer service skills, experience in issue resolution, and a commitment to enhancing customer experiences. Proven track record in efficiently processing transactions and addressing customer feedback.
Overview
25
25
years of professional experience
Work History
Cart to Curb Associate
Wegmans, Fairmount
Syracuse, NY
12.2023 - Current
- Processed transactions accurately using point-of-sale systems, enhancing checkout efficiency.
- Engaged in regular communication with management to address customer feedback and concerns.
- Trained new associates on store policies and procedures for consistent operations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Emergency Room Patient Access Representative
St. Jospeh Hospital
Syracuse, NY
02.2011 - 10.2011
- Facilitated patient registration processes to enhance operational efficiency.
- Managed insurance verification and pre-authorization for patient services.
- Coordinated communication between patients, healthcare providers, and insurance companies.
- Streamlined appointment scheduling systems to reduce patient wait times.
- Ensured accurate data entry into electronic health record systems for compliance.
- Resolved patient inquiries and addressed concerns to improve satisfaction levels.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
Administrative Assistant
Arise Medical Clinic
Syracuse, NY
01.2008 - 11.2010
- Coordinated patient appointments and managed schedules to optimize clinic workflow.
- Maintained electronic health records with accuracy, ensuring compliance with medical regulations.
- Assisted in billing and insurance verification processes, enhancing revenue cycle efficiency.
- Streamlined office procedures, reducing administrative turnaround time and improving service delivery.
Executive Assistant
Gaylord Inc
Syracuse, NY
05.2001 - 04.2003
- Coordinated executive schedules, ensuring timely meetings and effective time management.
- Managed communication across departments, streamlining information flow and enhancing collaboration.
- Prepared detailed reports and presentations for leadership, improving decision-making processes.
- Developed filing systems and maintained organizational databases, increasing operational efficiency.
- Oversaw travel arrangements and itineraries for executives, optimizing logistics and cost-effectiveness.
- Implemented process improvements for office operations, reducing turnaround times on administrative tasks.
Education
Associate of Arts - Computer And Information Sciences
Onondaga Community College
Syracuse, NY05-1993
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Customer interaction
- Cash handling
- Customer engagement
- Decision-making
- Courteous and professional
- Flexible schedule
- Product knowledge
- Issue resolution
- MS office
- Data entry
Timeline
Cart to Curb Associate
Wegmans, Fairmount
12.2023 - Current
Emergency Room Patient Access Representative
St. Jospeh Hospital
02.2011 - 10.2011
Administrative Assistant
Arise Medical Clinic
01.2008 - 11.2010
Executive Assistant
Gaylord Inc
05.2001 - 04.2003
Associate of Arts - Computer And Information Sciences
Onondaga Community College