Linda Polanco
Peoria,AZ
Summary
As an experienced Implementation Analyst, possess comprehensive knowledge of project management methodologies, system design techniques and data analysis. Strong in strategic planning and problem-solving with adeptness in coordinating cross-functional teams to achieve business objectives. In previous roles, have successfully implemented technical solutions that improved operational efficiency while maintaining quality standards.
Overview
23
23
years of professional experience
Work History
Client Implementation Analyst
Matrix Medical Network
Scottsdale, AZ
03.2023 - 10.2026
- Supported client discussions as primary business subject matter expert, translating complex needs into scalable technical requirements and operational workflows.
- Helped lead cross-functional requirements and implementation meetings, aligning stakeholders on project goals, deliverables, and key milestones for launch readiness.
- Coordinated implementation schedules, cleared blockers, and tracked deadlines across stakeholder groups to ensure timely project delivery.
- Reviewed operational workflows to identify inefficiencies and recommended process improvements, enhancing overall team productivity.
- Created and maintained implementation documentation and standard operating procedures (SOPs) to ensure consistency and support onboarding.
- Worked closely with internal teams to manage client configuration needs and complete post-implementation follow-up.
Business Services Analyst
Matrix Medical Network
Scottsdale, AZ
10.2020 - 03.2023
- Built executive reports in Excel with pivot tables, VLOOKUP/XLOOKUP, and Power Query to track performance and support decision-making.
- Reviewed large operational and client datasets to identify billing errors, complete root-cause analysis, and improve data quality.
- Worked with finance, billing, client services, and operations to research and resolve billing and data issues across teams.
- Reviewed client records and implemented corrective actions to ensure accuracy in billing reconciliations.
- Managed secure SFTP file transfers and tracked delivery timelines, resolving technical issues to ensure timely and accurate client deliverables.
- Updated internal procedures and reporting dashboards, streamlined issue logs, and identified automation opportunities to enhance operational efficiency.
Billing Specialist | A/R Team Lead
Matrix Medical Network
Scottsdale, AZ
12.2009 - 10.2020
- Directed day-to-day billing operations, consistently meeting stringent financial procedures, quality standards, and strict internal deadlines.
- Supported month-end billing cycles, financial reporting, and complex account reconciliations to ensure timely and accurate financial processing.
- Utilized advanced Excel tools to analyze billing datasets, manage financial spreadsheets, and reconcile accounts with high precision.
- Audited billing records and supporting documentation to identify errors and reconciliation anomalies, enhancing overall data integrity.
- Maintained accurate financial records, ensuring documentation adhered to internal policies and regulatory audit requirements.
Project Accountant
Sundt Construction
Tempe, AZ
07.2003 - 09.2008
- Managed end-to-end construction project accounting workflows, including financial tracking, cost reporting, billing, and general reconciliations.
- Maintained detailed job-cost reports for labor, materials, equipment, and subcontractor expenditures, enabling informed financial decisions for project teams.
- Processed subcontractor invoices and vendor disbursements, ensuring accuracy in project billing documentation.
Skills
- Client implementation and launch readiness
- Cross-functional leadership
- Healthcare operations
- Billing and financial reconciliation
- Advanced Excel reporting
- Data analysis and validation
- Root cause analysis
- Process optimization
- Project management tools
- ERP systems
- Client onboarding
- Advanced data analytics
Personal Information
Business Analyst | Billing specialist
Timeline
Client Implementation Analyst
Matrix Medical Network
03.2023 - 10.2026
Business Services Analyst
Matrix Medical Network
10.2020 - 03.2023
Billing Specialist | A/R Team Lead
Matrix Medical Network
12.2009 - 10.2020
Project Accountant
Sundt Construction
07.2003 - 09.2008