Linda Pride
Monroe,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Licensed Practical Nurse
Psychotherapeutic Services
03.2022 - 10.2023
- Cared for wounds, provided treatments, and assisted with procedures.
- Assisted with admissions, appointments, transfers, and discharges.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Obtained patient vital signs and input/output measurements from inpatients.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
Licensed Practical Nurse
Camden Place Health And Rehabilitation
02.2021 - 02.2022
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms, and mailing monthly invoice statements to patients.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Administered medications and injections to patients.
Customer Service Representative
West Corporation
03.2018 - 09.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Master of Arts - Community Health Services
Webster University
St Louis, MO05.2012
Bachelor of Science - Psychology
Park University
Kansas City, MO05.2009
Skills
- Call Management
- Account Updating
- Data Collection
- Data Entry
- Call Center Operations
- Medical Terminology Knowledge
- Documentation
- Critical Thinking
- Computer Proficiency
- Active Listening
Timeline
Licensed Practical Nurse
Psychotherapeutic Services
03.2022 - 10.2023
Licensed Practical Nurse
Camden Place Health And Rehabilitation
02.2021 - 02.2022
Customer Service Representative
West Corporation
03.2018 - 09.2020
Master of Arts - Community Health Services
Webster University
Bachelor of Science - Psychology
Park University
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