Highly-motivated employee with 10+ years of experience in Client Services. I love a challenge and have a strong worth ethic. I take pride in my work, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hi, I’m
LINDA Pritchard
Healthcare
St. Charles,Missouri
Summary
Overview
11
years of professional experience
Work History
AMN HealthcareSt. Charles, MO
Client Service Team Lead
04.2016 - 08.2023
Job overview
- Ensured client expectations were met by promptly responding to inquiries, requests, and escalations.
- Developed and maintained relationships with clients through regular communication.
- Provided guidance to junior staff on client service issues.
- Monitored daily operations of the client services team, ensuring quality standards are met.
GC Services Call CenterSaint Louis, MO
Fraud Investigation Team Lead
04.2012 - 04.2014
Job overview
- Identified patterns of suspicious activity across multiple accounts or transactions.
- Maintained detailed records regarding investigations, including evidence collected and investigative techniques used.
- Reported fraudulent accounts to credit bureaus for removing
- Collaborated with external agencies such as banks & credit bureaus when necessary.
- Provided regular training to staff on fraud detection techniques, processes, and regulations.
- Assisted in investigating complex financial crimes such as identity theft, credit card fraud, wire fraud.
- Created reports summarizing findings from investigations into fraudulent activities.
- Investigated claims of unauthorized use of payment methods or account information.
Education
Vatterott College - BerkeleySt Louis, MO
Some College (No Degree) from Medical Office Assistance
University Overview
Skills
- Customer Relations
- Schedule Management
- Account Updates
- Team Building
- Research and Due Diligence
- Training and Mentoring
- Attention to Detail
- Microsoft Access
- Collaboration and Teamwork
- Active Listening
- Relationship Building
- Data Collection and Entry
- Goal Setting
- Employee Training
- Quality Improvements
- Microsoft Office
- Verbal and Written Communication
- Quality Assurance
- Data Entry Software
- Problem-Solving
- Workflow Management
- Effective team leader
- Team Leadership & Development
- Salesforce
- Excel
- Peoplesoft
- Shiftwise
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Judge a man by his questions rather than his answers.
Timeline
Client Service Team Lead
AMN Healthcare
04.2016 - 08.2023
Fraud Investigation Team Lead
GC Services Call Center
04.2012 - 04.2014
Vatterott College - Berkeley
Some College (No Degree) from Medical Office Assistance
Similar Profiles
Jordyn TylerJordyn Tyler
Travel Registered Nurse, Labor and Delivery at AMN Healthcare & AYA HealthcareTravel Registered Nurse, Labor and Delivery at AMN Healthcare & AYA Healthcare
Kimberly Arial RN BSNKimberly Arial RN BSN
Endoscopy RN Traveler at AMN Healthcare Sentara Health and Emory HealthcareEndoscopy RN Traveler at AMN Healthcare Sentara Health and Emory Healthcare
Rich RodriguesRich Rodrigues
Recruiting & Operations Support at MSDR Healthcare Staffing, part of AMN HealthcareRecruiting & Operations Support at MSDR Healthcare Staffing, part of AMN Healthcare
Michael KinsellaMichael Kinsella
Registered Nurse (ICU) - Travel at AMN HealthcareRegistered Nurse (ICU) - Travel at AMN Healthcare
Timothy SauerweinTimothy Sauerwein
Inventory Control Specialist at Crescent Electric SupplyInventory Control Specialist at Crescent Electric Supply