LINDA QUEL
Charlotte,NC
Summary
Dynamic Patient Navigation Specialist with extensive experience at MedQuest Associates, excelling in patient scheduling and referral management. Proven ability to optimize workflows and enhance customer service, ensuring seamless operations. Strong communicator and problem solver, adept at multitasking and maintaining attention to detail in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Patient Navigation Specialist III
Medquest Associates
Charlotte, NC
11.2024 - Current
- Coordinate the scheduling, referral management and registration.
- Handle customer needs, providing exceptional customer service in a timely and efficient manner while working in a team environment.
- Screen and update established patient information for accuracy, and schedule procedures according to procedure description.
- Collaborate with clinical department staff and physicians offices to schedule procedures in an efficient manner based on departmental scheduling protocols.
Scheduling Specialist III/Scheduling Optimization
Novant Health Radiology
Charlotte, NC
02.2017 - 11.2024
- As the Scheduling optimization specialist for the Charlotte market I am the Point of contact for all things scheduling, the contact between schedulers and center technicians for overbooking.
- I also maximize the daily schedules through the prevention of gaps in the schedule.
- I work in patients as necessary, recovering patients that do not show or cancel for any reason, and capitalize on the available time slots throughout the day.
- I Also ensure that the first AM slot is filled and working the canceled appointment list, striving to hit the daily scan numbers for each facility.
- Assisting with phones when call volumes are high.
Scheduler, Orders Management
MedQuest Associates
Charlotte, NC
02.2008 - 02.2017
- Solely responsible for transferring all faxes into a centralized workflow.
- Ensuring all information is correct and processed in a timely manner along with helping the workflow productivity.
- Provided service support to patients who request our care and from physician referrals.
- Conferred with patients to obtain and confirm pertinent billing and demographic information and accurately enter patient and insurance information into system and complete the patient registration process in an accurate manner, while providing excellent customer service.
- Performs other duties as assigned or directed to ensure smooth operation of the organization.
Front Office Coordinator
UPMC Community Medicine
Pittsburgh, PA
09.2005 - 01.2008
- Responsible for making and scheduling patient appointments.
- Obtaining, entering and completing demographic and insurance information.
- Posting patient payments.
- Assisting clients in person and on the phone, providing information and communicating with other physician offices and hospitals.
Education
Legal Secretarial Diploma -
Allegheny Business Institue
Pittsbugh, PA10.1995
Skills
- Word Programs
- Patient scheduling
- Referral management
- Customer service
- Data entry
- Appointment coordination
- Time management
- Workflow optimization
- Microsoft Outlook
- Cisco phone system
- Multitasking abilities
- Problem solving
- Attention to detail
- Conflict resolution
- Communication skills
- Knowledge sharing
- Performance metrics
- Active listening
- Self motivation
References
References available upon request.
Timeline
Patient Navigation Specialist III
Medquest Associates
11.2024 - Current
Scheduling Specialist III/Scheduling Optimization
Novant Health Radiology
02.2017 - 11.2024
Scheduler, Orders Management
MedQuest Associates
02.2008 - 02.2017
Front Office Coordinator
UPMC Community Medicine
09.2005 - 01.2008
Legal Secretarial Diploma -
Allegheny Business Institue
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