Linda Ramirez
Austin,TX
Summary
Driven professional with knowledge and experience to guide and direct retail stores across multiple locations. Successful background enhancing service quality and profitability. Dedicated to creating visually appealing and welcoming environments to generate sales and build loyal customer base.
Overview
8
8
years of professional experience
Work History
Austin District Manager
Xclusive Trading Inc.
Austin, TX
10.2022 - Current
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Monitored local market conditions to determine competitive trends and adjust strategies accordingly.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
Sales Manager
Metro by T-Mobile
Oklahoma City, Oklahoma
05.2018 - 09.2022
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Developed promotional strategies to increase sales volume.
- Organized stockroom shelves according to size, color or style.
- Attended weekly team meetings to review performance goals and objectives.
- Maintained cleanliness of store environment including floors, windows, displays.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed transactions using a point-of-sale system.
- Greeted customers and provided exceptional customer service.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Developed trusting relationships with customers by making personal connections.
Front Desk Receptionist
Home2Suites
Oklahoma City, OK
02.2017 - 04.2018
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Greeted customers warmly and made them feel welcome.
- Handled cash transactions accurately, balancing the register at the end of each shift.
Education
High School Diploma -
Northwest Classen
Oklahoma City, OK05-2005
Some College (No Degree) - Business Administration And Management
OCCC
Oklahoma City, OKSkills
- Customer service
- Employee training
- Sales strategies
- Market analysis
- Team building
- Performance management
- Data analysis
- Conflict resolution
- Coaching techniques
- Goal setting and performance metrics
- Leadership development
- Performance oversight
- Decision-making
Timeline
Austin District Manager
Xclusive Trading Inc.
10.2022 - Current
Sales Manager
Metro by T-Mobile
05.2018 - 09.2022
Front Desk Receptionist
Home2Suites
02.2017 - 04.2018
High School Diploma -
Northwest Classen
Some College (No Degree) - Business Administration And Management
OCCC