Amanda Sanchez
Senior People & Performance Leader
Georgetown,tx
Summary
Insight-driven leader with over 13 years of experience in enhancing performance, cultivating leadership, and fostering alignment within dynamic environments. Expertise in transforming data into actionable strategies, establishing repeatable processes, and creating frameworks that prioritize team development and organizational outcomes. Dynamic Director adept at overseeing all aspects of production, showcasing strong project management and decision-making capabilities.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Director – Austin North District
Verizon
05.2025 - 12.2025
- Role Scope: Responsible for leading a multi-store district, driving sales strategy, customer experience, and operational excellence across geographically dispersed teams.
- Core Responsibilities:
- Led a team of Retail Store Managers, aligning execution and ensuring operational consistency.
- Developed district sales plans, performance routines, and customer experience standards.
- Communicated organizational priorities and business changes to ensure alignment.
- Built a culture of collaboration, accountability, and continuous improvement.
- Coached and developed leaders to elevate capability and drive performance.
- Major Achievements:
- Finished Top 11 in VHI QTD, Top 5 in PGA per 40 QTD, and Top 10 YOY rank while delivering 115 percent YTD performance.
- Improved phone GA from 96 to 102 percent and increased PGA per 40 from 5.3 to 6.4.
- Increased Pulse satisfaction by 7 points through communication and culture rebuilding.
- Promoted leaders and developed new Senior Managers through structured coaching.
- Co-led RAM accountability training across the territory.
Director – San Antonio South District
Verizon
09.2024 - 05.2025
- Role Scope: Led district-level operations, sales performance, customer experience, and leadership development across multiple store locations.
- Core Responsibilities:
- Directed Store Managers to ensure sales execution, forecasting accuracy, and operational reliability.
- Communicated strategic priorities and ensured alignment across diverse teams.
- Built leadership capability and drove district-wide performance improvement.
- Oversaw customer experience, staffing effectiveness, and district readiness.
- Major Achievements:
- Ranked number 8 in Coastal Plains and number 68 in Enterprise mid year.
- Co-designed a Book of Business training framework increasing YTD performance from 105 to 133 percent.
- Reduced incorrect dispositions by 2,000 and improved phone-growth close rates.
- Program scaled district → territory → national.
- Featured speaker at San Antonio Hispanic Chamber of Commerce strengthening community partnerships.
Senior Manager
Verizon
07.2021 - 09.2024
- Led a Top 10 store through improved sales execution, customer experience, and accountability routines.
- Developed a leadership bench resulting in four internal promotions.
- Led the Women of the World program driving three promotions.
- Managed staffing, forecasting, reporting, operations, and compliance.
Assistant Manager
Verizon
11.2018 - 10.2021
- Supported leadership through coaching, escalations, and operational oversight.
- Transitioned during COVID to WFH customer service leading a team of 15.
- Awarded In It Together (2020) for leadership and stability during rapid change.
- Managed staffing, merchandising, inventory accuracy, and compliance.
Retail Specialist
Verizon
11.2011 - 10.2018
- Top-performing sales rep consistently exceeding quota through solution selling.
- Delivered exceptional customer service through needs assessment and full solutions.
- Supported store operations and trained new hires on sales behaviors.
Education
High School Diploma -
Robert E Lee High School
Midland, TX06-2011
Skills
Problem-solving
Project management
Operations management
Team management
Business planning
Creativity and innovation
Business administration
Time management
Sales management
Multitasking and organization
Leadership development
Effective communication
CORE STRENGTHS
- People leadership, collaboration, analytical thinking, creativity, sales operations, reporting and forecasting, ability to identify patterns and create actionable plans
- CliftonStrengths: Belief, Individualization, Significance, Relator, Self-Assurance
AWARDS & ACHIEVEMENTS
- Winner’s Circle (2015 & 2016)
- You Inspire Me Award (2021)
- In It Together Award (2020)
PROFESSIONAL DEVELOPMENT
- Emerging Leader & Development Program
- Career Builder Diploma
- Advanced leadership, performance coaching, operations, and CX training
Timeline
Director – Austin North District
Verizon
05.2025 - 12.2025
Director – San Antonio South District
Verizon
09.2024 - 05.2025
Senior Manager
Verizon
07.2021 - 09.2024
Assistant Manager
Verizon
11.2018 - 10.2021
Retail Specialist
Verizon
11.2011 - 10.2018
High School Diploma -
Robert E Lee High School