Linda Riemenschneider
Ooltewah,TN
Summary
Dynamic Provider Services Support Manager at HCA/Tristar Division with a proven track record in enhancing customer satisfaction and streamlining operations. Skilled in technical support and team development, I successfully implemented training programs that boosted performance and reduced response times, fostering a culture of continuous improvement and collaboration.
Knowledgeable hCare Hub analyst with strong background in support management. Effectively led teams to enhance customer satisfaction and resolve technical issues swiftly. Demonstrated expertise in team leadership and problem-solving.
Self-motivated , brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
38
38
years of professional experience
Work History
Provider Services Support Manager
HCA/Tristar Division
Chattanooga, TN
09.1996 - Current
- Led cross-functional teams to enhance customer support processes and service delivery.
- Implemented training programs that improved staff performance and customer satisfaction scores.
- Developed and executed strategies to streamline support operations and reduce response times.
- Mentored junior staff, fostering professional growth and enhancing team collaboration.
- Analyzed support metrics to identify trends, driving continuous improvement initiatives.
- Collaborated with IT to optimize support tools, increasing efficiency in issue resolution workflows.
- Established best practices for handling escalated customer inquiries and complaints effectively.
- Coordinated with other departments to ensure alignment on strategic goals and service standards.
- Managed daily operations to ensure smooth functioning of the support department.
- Monitored employee and customer interactions to assess quality of service.
- Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Mentored junior staff members, providing guidance and coaching to enhance their skillsets and career progression potential.
- Reduced customer complaints by implementing proactive troubleshooting strategies and preventive measures.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Coached employees through day-to-day work and complex problems.
- Created detailed reports on team performance, identifying areas of strength as well as opportunities for improvement.
- Conducted regular performance reviews, providing constructive feedback and guidance for professional development.
- Prepared employee schedules for maximum coverage during key hours.
- Created, prepared, and delivered reports to various departments.
- Coordinated onboarding activities for new hires, facilitating seamless integration into the existing support team structure.
- Enhanced customer satisfaction by effectively resolving support tickets and addressing concerns.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Established strong relationships with key stakeholders, fostering open communication channels for enhanced cooperation.
- Actively participated in recruitment efforts, evaluating candidates'' technical skills as well as their fit within the company culture.
- Enhanced team morale with regular recognition programs, acknowledging outstanding contributions to team success.
Operations Manger
LabCorp
Chattanooga, TN
08.1988 - 09.1996
- Streamlined operational workflows to enhance efficiency and reduce turnaround times.
- Led cross-functional teams in implementation of new laboratory procedures and protocols.
- Developed training materials for staff, ensuring compliance with industry standards and best practices.
- Analyzed performance metrics to identify areas for improvement and drive process optimization initiatives.
- Managed inventory control systems, reducing waste and improving resource allocation effectiveness.
- Facilitated communication between departments to improve collaboration and service delivery outcomes.
- Oversaw budget management, ensuring alignment with organizational goals while minimizing costs.
- Implemented quality assurance programs that enhanced accuracy in laboratory results and operations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Education
Bachelor of Arts - Management
Covenant College
Lookout Mountain, TN05-1996
Skills
- Technical support expertise
- Teamwork and collaboration
- Problem-solving
- Continuous improvement
- Technical support
- Staff management
- Training and mentoring
- Regulatory compliance
- Customer service expertise
- Project management
- Team development
- Customer service understanding
- Support services
- Leading team meetings
- Conflict management
- Decisive Decision-making
- Performance evaluations
Languages
Spanish
Limited Working
German
Limited Working
Timeline
Provider Services Support Manager
HCA/Tristar Division
09.1996 - Current
Operations Manger
LabCorp
08.1988 - 09.1996
Bachelor of Arts - Management
Covenant College