Linda Rizzo
Leland,NC
Summary
Dynamic RN Manager with a proven track record at New York University-Mineola, excelling in clinical leadership and quality improvement. Expert in compliance oversight and patient advocacy, I successfully implemented training programs that enhanced staff skills and elevated patient care standards, fostering a culture of continuous improvement and collaboration within the nursing team.
Capable Registered Nurse with robust background in nursing leadership and management. Successfully led nursing teams, improving patient care and operational efficiency. Demonstrated expertise in staff development and conflict resolution.
Familiar with regulations for CMS,AAAA,Best Practices, Press Ganey
Registered Nursing professional with strong leadership skills and comprehensive understanding of patient care management. Proven track record in team collaboration and adaptable to changing healthcare environments. Expertise in clinical operations, staff development, and patient advocacy. Strong focus on achieving optimal health outcomes and maintaining high standards in care delivery.
Experienced with nursing team leadership and healthcare management. Utilizes effective communication and strategic planning to improve patient outcomes. Strong understanding of staff development, patient care protocols, and regulatory compliance.
Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
Work History
Ambulatory Quality and Compliance RN Manager
New York University-Mineola
05.2010 - 03.2021
- Supervised nursing staff to ensure high-quality patient care and compliance with healthcare standards.
- Developed and implemented training programs to enhance staff skills and improve patient outcomes.
- Coordinated daily operations to optimize workflow efficiency within the nursing department.
- Led quality assurance initiatives, identifying areas for improvement in patient care processes.
- Analyzed patient care metrics to drive strategic decisions in service delivery enhancements.
- Fostered improvement in staff development, personnel training, and standards of patient care.
- Elevated the quality of patient care through continuous process improvement initiatives aimed at enhancing clinical outcomes while reducing costs.
- Ensured regulatory compliance with state and federal laws through meticulous documentation, staff training, and policy implementation.
- Improved hospital safety through the development and enforcement of strict infection control protocols, reducing the incidence of hospital-acquired infections.
- Established a mentorship program within the nursing department to enhance professional growth and facilitate knowledge sharing among staff members.
- Contributed to hospital accreditation efforts by adhering to established quality standards, participating in audits, and addressing identified deficiencies in a timely manner.
- Maintained up-to-date knowledge of industry trends and best practices by attending conferences, workshops, and continuing education courses relevant to nurse management roles.
- Enhanced patient care by implementing evidence-based nursing practices and maintaining a high standard of clinical expertise.
- Maintained high levels of patient confidentiality by ensuring strict adherence to HIPAA regulations throughout all aspects of the nursing practice.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Oversaw infection control procedures to protect patients from infections and keep nursing departments compliant with state regulations.
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
- Evaluated skills of nursing personnel and verified staff certifications for validity.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Investigated and resolved issues affecting hospital operations and patient care.
- Developed strategic protocols to streamline operations and optimize departmental efficiency.
- Led nursing team to improve patient care standards and enhance overall service delivery.
- Implemented staff training programs focused on best practices in patient management and safety.
- Monitored compliance with healthcare regulations, ensuring adherence to quality assurance standards.
- Fostered a culture of continuous improvement through mentorship and professional development initiatives.150
- Managed [Number] nurses and nursing activities in [Number]-bed hospital by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
RN Service Delivery Leader
St Joseph Hospital
06.2005 - 05.2010
- Collaborated with interdisciplinary teams to develop and implement patient care plans.
- Monitored patient vital signs, identifying changes and responding promptly to concerns.
- Educated patients and families on health management strategies and post-discharge care.
- Led quality improvement initiatives, enhancing patient safety and care delivery processes.
- Mentored junior nursing staff, fostering professional development and adherence to standards.
- Ensured compliance with regulatory requirements, maintaining high standards of clinical practice.
- Streamlined workflow procedures, increasing efficiency in daily nursing operations.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Contributed to interdisciplinary team meetings by presenting relevant clinical data about patients'' progress toward reaching established goals of care.
- Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
- Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
- Demonstrated expertise in wound management techniques resulting in accelerated healing times for patients with complex wounds or pressure injuries.
- Streamlined medication administration processes for increased safety and accuracy during busy shifts.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Led service delivery initiatives to enhance patient care and operational efficiency.
- Developed and implemented strategies to improve service quality across departments.
- Mentored staff on best practices for patient interaction and service excellence.
- Streamlined workflows, resulting in reduced wait times for patients.
- Collaborated with multidisciplinary teams to address service delivery challenges.
- Analyzed performance metrics to identify areas for process improvement.
- Facilitated training sessions to enhance team competencies and service standards.
- Managed vendor relationships to ensure compliance with healthcare regulations and standards.
- Championed a customer-centric approach across all aspects of service delivery operations by regularly soliciting client feedback, analyzing results, and incorporating insights into process improvements.
- Led strategic initiatives aimed at expanding market reach through partnerships with complementary organizations or technology providers.
- Developed and implemented key performance indicators to monitor progress and drive continuous improvement in service delivery processes.
- Enhanced service delivery efficiency by implementing process improvements and streamlining workflows.
- Facilitated knowledge sharing sessions among team members to leverage their collective expertise in driving better service outcomes for clients.
- Created a culture of accountability within the team by setting performance targets, monitoring progress, and providing regular feedback on results achieved.
- Reduced client complaints by proactively identifying potential issues and addressing them promptly.
- Improved team performance by providing coaching, feedback, and setting clear expectations for service delivery goals.
- Managed client escalations effectively, resulting in quicker resolution times and improved customer satisfaction ratings.
- Introduced cost control measures that resulted in significant savings without compromising quality or negatively impacting client relationships.
- Maintained a thorough understanding of industry trends, regulatory changes, competitive landscape insights to inform business decisions related to service delivery strategy enhancements.
- Optimized resource allocation across multiple projects to maximize productivity while minimizing costs.
- Successfully turned around underperforming accounts through proactive engagement, targeted action plans, and rigorous follow-up on deliverables.
- Regularly reviewed team performance metrics and conducted gap analysis to identify areas for improvement, coaching opportunities, or training needs.
- Contributed actively to the development of new business proposals, delivering compelling value propositions and winning strategies for prospective clients.
- Generated repeat business by maintaining strong relationships with clients and consistently delivering high-quality services.
- Championed the adoption of new technologies to improve service delivery capabilities and increase operational efficiency.
- Collaborated with cross-functional teams to ensure timely completion of projects and customer satisfaction.
- Implemented best practices in project management methodologies to streamline project execution and reduce time-to-market for new services offerings.
- Strengthened communication channels within the organization by fostering open dialogue between teams, departments, and leadership levels, ultimately improving overall collaboration efforts in achieving shared objectives.
- Collected, arranged, and input information into database system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained database systems to track and analyze operational data.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed effective improvement plans in alignment with goals and specifications.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Frequently inspected production area to verify proper equipment operation.
- Created and managed project plans, timelines and budgets.
- Devised and implemented processes and procedures to streamline operations.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Investigated and resolved issues affecting hospital operations and patient care.
- Administered medications and treatments according to established protocols and best practices.
Education
Bachelor of Science - Nursing
Farmingdale SUNY College
Farmingdale, NY05-2031
Skills
- Clinical leadership
- Self Starter
- Quality improvement
- CMS Best Practices
- Nursing Standards/Scope of practice
- Chart Audit Abstractions
- Healthcare technology
- Strong Clinical Critical judgement
- Clinical expertise
- Work Prioritization
- Electronic charting
- Compliance oversight
- Quality Controls and assurance
- Utilization review
- Corrective action implementation
- Policy development
- Utilization management
- Case review
- Policy optimization
- Multitasking Abilities
- Reliability
- Excellent and Effective communication
- Organizational skills
- Creative problem solving
- Decision-making
- Certified in CPR/AED
- Electronic health records
- Clinical documentation
- Microsoft office
Accomplishments
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Documented and resolved [Issue] which led to [Results].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Collaborated with team of [Number] in the development of [Project name].
Affiliations
- International Council of Nurses
- American Nurses Association
Timeline
Ambulatory Quality and Compliance RN Manager
New York University-Mineola
05.2010 - 03.2021
RN Service Delivery Leader
St Joseph Hospital
06.2005 - 05.2010
Bachelor of Science - Nursing
Farmingdale SUNY College