Eric Lottman
West Babylon,NY
Summary
Dynamic Shift Leader at Mineola Bakery Inc. with a proven track record in enhancing customer satisfaction and streamlining operations. Skilled in POS system operation and multitasking, I effectively resolved scheduling conflicts and trained new employees, contributing to a well-organized and efficient workplace. Capable of taking over restaurant manager's tasks in their absence. Committed to upholding high standards in service and quality.
Overview
3
3
years of professional experience
Work History
Shift Leader
Mineola Bakery Inc. (Dunkin Brands CML and DD/BR)
06.2023 - Current
- Took over a large amount of the managers tasks in the event of a family emergency where they would be out of the country for weeks, including DCP orders, resolving scheduling conflicts, EcoSure inspections, rolled out new windows (POP, Baxter oven programming, TurboChef oven programming, etc), among other things.
- Completed cash and credit card transactions accurately using POS software.
- Prepared cash deposits.
- Made prior day financial reports.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Senior Crew Member
1011 Rt. 109 Corp (DD DT 24 Hour)
06.2022 - Current
- Operated cash register to ring up final bill and process various forms of payment.
- Became familiar with products to answer questions and make suggestions.
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared products following restaurant, health, and safety standards and procedures.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Took orders, prepared meals, and collected payments.
- Stocked shelves to organize aisles in assigned department.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Accurately operated cash register to process customer payments.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Education
Associate of Applied Science - Information Technology
Suffolk County Community College
Selden, NY08-2025
No Degree - Computer Science
SUNY University At Buffalo
Buffalo, NY05-2023
High School Diploma -
West Babylon Senior High School
West Babylon06-2022
Skills
- Multitasking
- Computer Literate
- Interpersonal Communication
- Customer retention strategies
- POS system operation
- Fluent in English
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Shift Leader
Mineola Bakery Inc. (Dunkin Brands CML and DD/BR)
06.2023 - Current
Senior Crew Member
1011 Rt. 109 Corp (DD DT 24 Hour)
06.2022 - Current
Associate of Applied Science - Information Technology
Suffolk County Community College
No Degree - Computer Science
SUNY University At Buffalo
High School Diploma -
West Babylon Senior High School
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